APPENDIX C 



TROUBLESHOOTING: Questions and Assorted Remedies 



What if ...you are unsuccessful at logging on? 



CHECK YOUR MODEM. MAKE CERTAIN IT IS ON AND ATTACHED PROPERLY TO YOUR 

 TERMINAL. CHECK YOUR USERNAME AND PASSWORD. WHEN YOU ENTER THEM AFTER THE 

 COMPUTER REQUEST family: , YOU WILL NOT SEE THEM ON YOUR SCREEN AS YOU TYPE 

 THEM, SO USE CARE IN ENTERING THEM PRECISELY. YOU HAVE THREE TRIES BEFORE THE 

 COMPUTER WILL DISCONNECT. CHECK YOUR USERNAME AND PASSWORD, MAKING SURE YOU 

 ARE NOT ADDING OR DELETING ANY COMMAS. 



What if . . .the computer responds that it is busy when you attempt to log on? 



FLIP THE MODEM SWITCH OFF AND ON. WAIT A FEW MOMENTS. REDIAL THE COMPUTER 

 TELEPHONE NUMBER. 



What if ...the computer is printing gibberish (called computer noise) on your 

 screen while you attempt to enter information? 



WHEN THE COMPUTER LINE IS WEAK OR OVERLOADED YOU HAVE LITTLE CHOICE BUT TO log 

 off AND TRY LATER OR YOU MAY CONTINUE DISREGARDING THE EXTRA LETTERS. SUCH 

 "NOISE" IS OFTEN MOMENTARY. 



What if.. .you mi sspel 1 ed a word? 



YOU HAVE A FEW OPTIONS DEPENDING ON YOUR COMPUTER HARDWARE: 



1. PRESS THE [CTRL] KEY AND THE LETTER [H] KEY SIMULTANEOUSLY AND 

 MOVE THE CURSOR THE APPROPRIATE NUMBER OF SPACES BACKWARD, THEN 

 RE-ENTER THE CORRECT KEYS. 



2. PRESS THE [DEL] (DELETE) KEY. 



3. PRESS THE ARROWED BACKSPACE KEY. 



4. CHECK THE USER'S MANUAL FOR YOUR PARTICULAR TERMINAL. 

 What if ...you wish to create a file? 



SEE PAGE 6. 



What if ...you wish to create a second file? 



LOG ON WITH YOUR SAME USERNAME AND PASSWORD AND PROCEED AS THOUGH YOU ARE 

 CREATING YOUR FIRST FILE, PAGE 6. 



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