(i(>4 ItdAlM) oh AtMJK Tl .IIKK. 



ruinuiimity "Wf livt\ or in what Imsiiirss wt- are eiiyuKt'd, we all have 

 triaks. I suppose. WhiMi I liist saw this subject ou the projjrum 1 sup- 

 pos«'(l it iiiejint inohably tlie trials of thoso fellows arrosteil at Chii-ufro. 

 1 saw throujih the daily papers that they have arrested 4.'? iiiilkineii. 1 

 found out since that is not what you want. 



Ill the tirst place, if we make a right start, it does just as well. In 

 the production of milk for the retail trade you must be just as careful 

 with your herd and everything else, and more so in regard to cleanliness, 

 than when you produce butter. If we start right we will not have the 

 trouble we otherwise will have. Of course we will have sour milk, and 

 bad flavored milk, and there will be times when our customers will com- 

 idain of the milk not being rich enough and being too rich and all that 

 sort of thing. I never had but one complaint from a customer that the 

 milk was too rich. I had that just the other day. I lost the customer, 

 but there was a gentleman just across the street who had a cow, and I 

 think that Avas the reason. Now, we must give good delivery service. 

 I came up here two years ago last August, I believe it was, or September, 

 at the Dairy Institute here, before I went into the retail business. I did 

 this to learn hoAv to go about the milk business. We had been in the 

 butter making business on a small scale. I found that the retail men 

 are not much in it at these institutes; the creamery and buttermen seem 

 to predominate in these meetings, but by picking out the retail men, and 

 talking to them privately, I learned a great many things. But I have 

 learned a great many things since then. The principal thing that I 

 learned Avas to start riglit. We bought a good milk' wagon. Some of my 

 friends advised mo when I went into the milk business to get a big can, 

 and take some old buggy or spring Avagon, and deliver out of the can; 

 tliat such a wagon would be less expensive, and then if Ave did not like 

 the business Ave could quit. One friend in pai-ficular said, "If a thing is 

 worth doing at all, it is Avorth doing Avell." I went to South Bend. I 

 bought as good a Avagon as the Studebakers make. I bought bottles, and 

 Ave bottled our milk. I do not sell milk any other Avay. There is only 

 one thing I sell in bulk, and I carry in a can (that comes later on), and 

 that is cream. I will tell you why I do fliat later ou. The delivery must 

 be pi-ompt. AVe do not vary the time Ave start delivering one-half hour 

 from one year's end to the other. Our customers set out the empty 

 bottles. We take up the empty l)ottle and place a full one in its place. 

 We deliver these bottles in the parlor or on the back porch, or any other 

 lilsLce they want it. - When we get to a liouse they are expecting us. I 

 timed myself once. We started and delivered to 50 customers in 55 

 minutes from the time I started with (he first customer until I got 

 through AA'ith the last one. The same man should deliver the milk all 

 the time. It Avon't do for one man to go one day, and another the next 

 day. or for one man to go in the moininu and one in the evening. 



