116 ABOUT LOBSTERS 



mum. Originally, Railway Express re-iced every 24 

 hours in transit, as needed, as a service within the pre- 

 mium rate. Re-icing charges were granted by the 

 I. C. C. in 1956 and are assessed on the basis of net 

 weight times distance traveled. Re-icing is charged by 

 Railway Express Agency whether it is performed or 

 not. On a winter's day, with insulated truck service to 

 Boston and refrigerator service to Chicago, it is unlikely 

 that re-icing is performed. 



Railway Express Agency by no means guarantees 

 replacement. Every claim is an individual fight, and 

 every possible bit of small print in the I. C. C. Tariff 

 Regulations is used to avoid payment of claims. 



The number of false claims is negligible. In the 

 first place, we refund promptly and in the event of a 

 false claim this is embarrassing to the claimant. Rail- 

 way Express, in its zeal to avoid payment of claims, in- 

 vestigates extremely thoroughly, and our own records 

 are kept so that we can detect someone who requests 

 replacement or refund more than once. 



We ship very little to New England where lobsters 

 are readily available, although we have a number of 

 faithful customers even on Cape Cod and Nantucket 

 who prefer our lobsters and our method of packing 

 them. 



We use the same sizes of container for the lobsters 

 and clams, but use several different sizes of barrel. Dis- 

 tant shipments use large barrels with considerably more 

 ice. 



Our business is not seasonal. We ship every day of 

 the year except Sundays. Because our containers are 

 eminently adaptable to outdoor cooking and eating, 

 there is an increase of business during the summer. The 

 differential is none the less narrowing as the market 

 spreads through the south and west. As an example, 

 we can cite the month of March 1960, which, despite 

 the bad weather in the vertical middle of the country, 

 showed volume comparable to October and November. 



