CUSTOMER SERVICES 



All firms in the region offer some eustomer services although eon- 

 siderahle variation oeeurs in the types offered within states and among 

 states. Figure 11 indicates the relative importance of customer services 

 offered on a regional basis. Ninety-six percent of all yards offer cost es- 

 timating services. Next in importance is "cutting up of hoards'' 191 per- 

 cent I and volume estimates^ (90 percent). Other services frecpu^ntly of- 

 fered by retail yards are price comparisons- (78 percent), house {)lans 

 (78 percent), brochures on wood use (75 percent), and do-it-yourself 

 plans (72 percent). Wood specifications and ecpiipment rentals are offer- 

 ed by slightly under one-half of the regional yards. Self-service and ])rice 

 stamping of lumber are services offered by only 15-20 percent of the 

 retailers. 



CUSTOMER SERVICES OFFERED 



Price stamped 

 lumber 



Self service 



Equipment rentals 



Wood tech. 

 specifications 



Do-it-yourself 

 plans 



Brochures on 

 wood use 



House plans 



Price comparisons 



Volume estimates 



Cutting up 

 of boards 



Cost estimotes 







20 



40 60 



Percent of total yards 

 FIGURE 11. CUSTOMER SERVICES OFFERED BY REGIONAL RETAIL YARDS. 



100 



' Estinmlin^; amount of matfrial needfd to dn tin- jol). 

 -BelwetMi i»io<lmt> \xilliiii tlie yard. 



18 



