336 CREAMERY BUTTER MAKING 



will only aggravate matters. "Kickers" are found among 

 the patrons of any creamery, and if reason and kind per- 

 suasion cannot reform them, loud arguments certainly 

 cannot. It is always better to ignore the kickers than to 

 say things that will irritate them. 



]\Iany men are naturally irritable, but there are few 

 who cannot learn to control their temper. This is an 

 education that each man can give himself and is of first 

 importance in controlling a set of patrons. The main 

 thing to learn in this connection is to say nothing when 

 most prompted to say something that is likely to hurt 

 someone's feelings. 



Accuracy. Worlds of trouble have been caused and 

 many a creamery and factory ruined through careless 

 weighing and testing of milk and cream and in making 

 mistakes in calculating dividends. Patrons as a rule are 

 naturally more or less suspicious, and when a mistake is 

 made inadvertently, the patron is likely to consider it as 

 a deliberate ''cheat." 



Knowing this, it behooves the maker to be extremely 

 careful in giving accurate weights and figures. A short- 

 age of one pound of milk means little financially to the 

 farmer, but it is sufficient to lead him to look with sus- 

 picion upon the conduct of the entire aflfairs of the 

 creamery. Imagine your going to the grocer for a pound 

 of sugar, and on weighing it found you got only 14 

 ounces. You will probably buy your sugar elsewhere in 

 the future. The patron who finds his cream or milk 

 weights short, even if this occurs only once in six months, 

 is likely to send it elsewhere or will cast reflections upon' 

 the honesty of the creamery's transactions. 



Inaccuracies in calculating dividends breed dissatis- 



