ADVICE TO YOUNG BUTTERMAKERS 337 



faction among the patrons. Rather than run the chance 

 of a single mistake, it will pay to run over the entire 

 figures again. Accuracy in figures is one of the first 

 principles recognized by business men everywhere. They 

 realize the futility of building up a business where ac- 

 curacy in figures is lacking. This is no less true in run- 

 ning a creamery than in any other business. 



In weighing out butter to the patrons, special care 

 must be exercised in getting accurate weights. The but- 

 ter should be weighed to ounces and, not as some do, to 

 a quarter of a pound. To mark a jar of butter 3^ 

 pounds when it weighs only 3 pounds 2 ounces is certain 

 to cause trouble sooner or later. 



When "Silence Is Golden." Many are the times when 

 "silence is golden" in the management of creamery pa- 

 trons. A man living in the midst of dozens of people with 

 whom he is doing business, cannot afford to make dis- 

 paraging remarks about any of them, no matter how great 

 the provocation or temptation.' Remember that what- 

 ever you may say about a patron is certain to reach the 

 ears not only of that patron, but those of others as well. 

 There are always dissatisfied patrons and the only safe 

 policy to pursue in regard to them is to pass them over 

 in silence. 



Many a business man has ruined his career by talking 

 too much about his customers. Remarks may be ever so 

 truthful, but it does not pay to pass them along, even 

 to your friends, if their publicity can in any way injure 

 your business. 



If a patron, through ignorance or otherwise, should 

 prove abusive, pass the matter over as unworthy of note 

 and don't make '*a fuss" to others about the matter. The 



