103 



Since the 1993 survey, Bonneville has undergone dramatic reorganization, 

 largely in response to the results of the customer survey Each customer now has 

 an Account Executive who works closely with the customer to meet their needs 

 Diverse power, transmission and demand-side-management products are being 

 developed that are designed to give customers more choices and more flexibility 

 While many customers are still waiting to see whether Bonneville continues its 

 efforts to be more responsive, recent informal feedback from customers indicates 

 that they see and appreciate Bonneville's efforts to become a better power and 

 transmission supplier. 



Bonneville has committed itself to measure customer satisfaction 

 quantitatively, through frequent surveys, and to set specific satisfaction targets. It 

 will use this information in a strategic manner, to make adjustments to meet our 

 customers' needs Customers will receive the 1995 customer survey on May 1 



Question In my review of the materials prepared by Bonneville detailing 

 the incremental costs of the National Marine Fisheries Service Biological Opinion, 

 I noticed that the average yearly costs of the Opinion are about $165 5 million 

 Am I correct that these are incremental costs and should be added to the $300- 

 $350 million already being spent by Bonneville on its fish and wildlife program"^ 



Answer Yes, you are correct that the average yearly costs of the National 

 Marine Fisheries Service Biological Opinion are incremental to Bonneville's 

 existing annual fish and wildlife program costs of between $300 - $350 million 



Question What is the total cost of the program with the new costs added 

 in'^ 



Answer The total cost of the Bonneville fish and wildlife program with 

 the new costs added in for fiscal years 1996, 1997, and 1998, are estimated at 

 $477 million, $515 million and $554 million, respectively. 



It is also useful to note that Bonneville Endangered Species Act salmon 

 costs are a subset of the total cost of the Bonneville fish and wildlife program 

 Likewise, the Endangered Species Act salmon cost in the Columbia and Snake 

 River Basin represent a subset of the larger cost associated with preserving, 

 protecting, and enhancing salmon in the basin Currently, the Administration 

 estimates for Columbia and Snake River Basin Salmon costs to the Federal 

 Government are $501 million in fiscal year 1995 and $61 1 million in fiscal year 

 1996 Current Administration analysis indicates that Bonneville electric rate 

 payers are responsible for $335 million (67% ) in fiscal year 1995, including $114 

 million in foregone revenue, and $434 million (71%), including $131 million in 

 foregone revenues Taxpayers are responsible for about $165 million (33%) in 

 fiscal year 1995 and $177 million (29%) in fiscal year 1996 These Administration 

 estimates include updated revisions for the National Marine Fisheries Biological 



