Appendix D 



Product User Survey 



MST3 Tristan T. Krein 



Introduction 



During the 1 995 ice season, a product user 

 survey was sent to trans-Atlantic mariners to help 

 determine the quality and importance of our ser- 

 vices in the eyes of our customers. The survey 

 was transmitted to the mariner by the same means 

 as the Ice Patrol's products, twice via INMARSAT- 

 C and once by high frequency (HF) radio facsimile. 

 The first INMARSAT survey, transmitted May 11 

 over the AOR-W satellite, netted a total of 103 re- 

 sponses. The second INMARSAT survey, sent 

 August 3, brought an additional 85 responses, with 

 the August 1 facsimile broadcast yielding only 3. 

 The total of 191 responses was a sevenfold in- 

 crease of returns in comparison to a similar sur- 

 vey conducted by mailing questionnaires to ship- 

 owners in 1993. Although the vast majority of re- 

 sponses were by ships that actively utilized IIP 

 products, 7 unanswered surveys were returned by 

 vessels not normally operating in the area. 



The survey was drafted in 1995 with the 

 help of Dr. Robert Armacost, the management 

 consultant who directed the IIP Cost and Opera- 

 tional Effectiveness Analysis. The following is a 

 general breakdown of the 18 questions asked, 

 along with the number of applicable responses 

 given in percentages. Comments have been in- 

 cluded to provide further insight on some incon- 

 sistencies or ambiguities encountered with re- 

 sponses, questions, or methods used to tally re- 

 sults. Also note that the figures presented reflect 

 the 184 surveys answered, and disregard the 7 

 returned blank. 



Survey and Data Collection 



When you are operating in the IIP area 

 (40°N-52°N, 39°W-57°W): 



1. "Do you receive the IIP SAFETYNET BULLE- 

 TIN at least once a day?" 



66%-Always 



19%-U§ually 



8%-Sometimes 



2%-Never 



4%-Unsure 



2. "Do you receive the IIP SITOR BULLETIN at 

 least once a day?" 



33%-Always 

 22%-Usually 

 1 3%-Sometimes 

 1 9%-Never 

 13%-Unsure 



3. "Do you receive the IIP NAVTEX BULLETIN 

 at least once a day?" 



61%- Always 



22%-Usually 



10%-Sometimes 



5%-Never 



2%-Unsure 



4. "Do you receive the IIP HF FACSIMILE 

 CHART every day?" 



36%-Always 



26%-Usually 



21%-Sometimes 



11%-Never 



5%-Unsure 



55 



