222 CARE AND MANAGEMENT OF RABBITS 
black eyes enough. And if the customer is 
not pleased, promptly refund his money. 
Many people will expect you to ship stock 
C. O. D. so that they can have a chance to see 
it before paying out their money. While this 
sort of an arrangement is probably all right 
if the customer is honest, it is better not to 
deal with these people. My own experience 
in several kinds of mail order business shows 
that there is a vast percentage of people who 
order on this basis who are not honest. By 
that I mean that they will seize any sort of an 
excuse to return the goods without paying for 
it. Perhaps they have gotten “cold feet” and 
don’t want the goods now, or are short of 
money, or have gotten over the desire to buy. 
The result is that the breeder is out express 
charges both ways and has stock seriously 
off feed and weight because of the long delay 
on the road. 
Insist on cash before the stock is shipped, 
but guarantee satisfaction, then live up to it. 
In this way the honest-to-goodness customer 
will be protected and you will have protec- 
