Customer Service and Program Evaluation 



During 1995, we developed an ADC customer service 

 brochure for the program. This brochure explains our 

 purpose, our mission, the services we provide, and the 

 standards that you can expect when you contact us. It also 

 explains how to contact us if we don't meet your 

 expectations. Published in April 1995, the brochure has 

 been provided to all employees for distribution to customers, 

 stakeholders, and others who have an interest in our 

 program. 



At ADC's request, APHIS' Policy and Program Development 

 section began the second phase of an evaluation to 

 determine customer satisfaction. To learn if customers were 

 satisfied with technical assistance services provided by 

 ADC, approximately 2,000 technical assistance customers 

 will be randomly sampled in early FY 1996. Results will be 

 analyzed and published in the 1996 highlights report. The 

 technical assistance evaluation is the final phase of a project 

 that began in 1993 to determine overall customer 

 satisfaction with the program. 



14M0C Program Highlights, 1995 



