TRUE-TO-NA^rE SMALL FRUIT PLANTS 



31 



OUR SERVICE DEPARTMENT 



We do not consider the deal closed when 

 we accept your money and ship you your or- 

 der of plants. We are here to guide you in 

 giving advice and in helping you in every 

 way possible in grov, ing and marketing the 

 crop. More than one-half of the time of 

 the writer is spent is correspondence with 

 his customers in advising them in the dif- 

 ferent problems in growing their crops and 

 in making selections. 



In this booklet we are trying to give all 

 the advice possible as to selecting varie- 

 ties, manuring, plowing, setting plants and 

 caring for them from start to finish — in or- 

 der to avoid so much unnecessary corres- 

 pondence as possible, during the coming 

 very busy season. But any advice not 

 given here will be cheerfully given for the 

 asking. 



WE COULD GROW JUST STRAW- 

 BERRY PLANTS. 



Just such plants as are grown and adver- 

 tised by the average plant man. But 

 would we grow ourselves? 



We think not. We have seen the com- 

 ing and the going of a great many plant 

 growers since we started in the business. 



We would not be content to grow 

 just Strawberry Plants. 



Our one aim is to grow only the very 

 best plants that it is possible to grow. And 

 to make every Townsend customer a lead- 

 er in his section as a successful strawberry 

 grower. 



For this reason it is to the interest of 

 every berry grower large or small to select 

 Townsend as his or her Nurseryman to sup- 

 ply the plants for this year's crop. Mis- 

 takes and failures are fatal at this time, we 

 must not take chances and buy something 

 called plants just because they happen to 

 be a little cheaper or a little nearer home. 

 Our packing is perfect. No matter where 

 situated plants should reach you in time, 

 at the proper season — our prices are as 

 cheap as the best plants can be grown and 

 delivered to you. 



Once a Townsend Customer — al- 

 ways a Townsend Customer — WHY? 



The first thought with us when we get a 

 new customer is to try to please him better 

 than he was ever pleased before. We be- 

 gin by serving him with better plants than 

 he was ever accustomed to. We give him 

 prompter service than he is used to. We 

 never allow a customer to make a mistake 

 in getting the wrong varieties if we can help 

 it. We are never too busy to sit down and 

 write our customer a letter advising him 

 about his order. We try to give every 

 customer a little more than he expects, 

 (note what some of them say when writing 

 us). We do not treat a customer in the 

 above manner just when he is new but we 

 try to give him better service every time 

 he comes back. 



V» HEN THE ORDER IS RECEIVED. 



When an order is received, first it is hand- 

 ed to our manager. He reads the order 

 and letter over (if accompanied by letter), 

 fifty per cent, of the orders sent to us is left 

 to the Manager's own way to fill, as he 

 thinks best. Twenty-five per cent, of the 

 orders state: if the varieties ordered are not 

 suited for my section, please substitute 

 something better. The Manager at once 

 takes his pencil and crosses out any variety 

 not suited; or if left entirely to him tc make 

 selections, makes out the order with our 

 very best varieties for the particular sec- 

 tion, adding a few more plants than the 

 customer expected or paid for. The order 

 goes at once to the Packing House, where 

 it is booked for shipment on a certain day. 

 The foreman there instructs the book-keep- 

 er to add a few extras. Next the packer 

 gets the order in hand to fill. He gives in- 

 structions for digging the order and prepar- 

 ing same for shipment. When plants are 

 counted (after giving two or three plants 

 over in each bundle) the packer finds he 

 has a few bundles over, he places them in 

 the shipment also, as he says no use to leave 

 them over, we will make him feel good 

 when the box is opened. So it goes; every 

 one who has a crack at the order tries to do 

 a little more than he is required to do in or- 

 der to make the customer happy. 



We have no favorites. Every customer 

 is extended the same treatment whether 

 the order is a dollar or a five hundred dollar 

 order. In short we could not ask any one 

 of our customers to give us more for our 

 money than we give them, if our positions 

 were reversed. 



More Money in an Acre of Townsend's 

 Plants than half a Farm in other crops. 



Penn., March 1st, 1921. 

 Gents: — I am thinking of setting two 

 acres of strawberry plants this Spring, and 

 would not think of setting any except 

 Townsend's plants. I have seen them 

 growing here in Bucks County for ten years. 

 The folks are making more money on an 

 acre of Townsend's strawberries than I am 

 making on half my farm in other crops. I 

 cannot stand it any longer. Make me a 

 good selection for two acres and send bill 

 and I will mail you check at once to cover. 

 F. Fleming. 



111., Sept. 5th, 1921. 



E. W^ T. & Son: — I am writing to let 



you know of the fine lot of plants received 



from you this Spring. We have 99% of a 



stand. Many thanks, will come again. 



C. M. 



One from a Large Nursery in N. J. 



Inclosed find check for $7S6.U0 as per 

 invoice. We had no kick with the plants, 

 they were very nice and we hope to favor 

 you with some orders from time to time. — 

 Respt. 



A. J. C. 



