TRUE-TO-NAME SMALL FRUIT PLANTS _ 2 
OUR SERVICE 
DEPARTMENT 
We do not consider the deal closed 
when we accept your money and ship 
you your order of plants. We are 
Lere to .zuide ycu in giving advice 
and in helping you in every way pos- 
sible in erowing und marketing the 
crop. Move than cne-half of the time 
of the writer is spent in corresponc- 
ence with his customers in advising 
them in the dierent problems in 
growing their creps and in making 
selections. 
In this booklet we are trying t9 
give all the advice possible as +t» 
selecting varieties, manuring, p'owing. 
setting plants and caring for theia 
from start to finish—in order to avo'd 
so much unnecessary correspondence 
as possible during the coming very 
busy season. But any advice not 
given here will be cheerfully given 
for the asking. 
WE COULD GROW JUST STRAW- 
BERRY PLANTS. 
Just such plants as are grown and 
advertised by the average p!ant man. 
But would we grow ourselves? 
We think not. We have seen the 
coming and the going of a great 
muny plant growers since we started 
in the business. 
We would not be content to grow 
just Strawberry Plants. 
Our one aim is to grow only the 
very best plants that it is possible to 
grow. And to make every Townsend 
customer a leader in his section as 2 
s-tccessful strawberry grower. 
For this reason it is to the interest 
of every berry grower large or sma!i 
to select Townsend as his or he: 
Nurserymin to supply the plants for 
this year’s crop. Mistakes and fai!- 
ures are fatal at this time, we must 
rot take chances and buy something 
called plants just because they happen 
to be a little cheaper or a little 
nearer home. Our packing is perfect. 
No matter where situated plants 
should reach you in time, at the 
proper season—our prices are as chean 
as the best plants can be grown and 
delivered to you. 
Once a Townsend Customer—always 
a Townsend Customer—WHY? 
The first thought with us when we 
get a new customer is to try to please 
kim better than he was ever pleased 
before. We begin by serving him 
with better plants than he was ever 
accustomed to. We give him prompter 
service than he is used to. We never 
allow a customer to make a mistake 
in getting the wrong varieties if we 
can help it. We are never too busy 
to sit down and write our customer 
a letter advising him about his order. 
We try to give every customer 2 
little more than he expects, (note 
what some of them say when writing 
us). We do not treat a customer in 
the above manner just when he i: 
new but we try to give him better 
service every time he comes back. 
WHEN THE ORDER IS RECEIVED. 
When an order is received, first it is 
handed to our manager. He reads the 
order and letter over (if accommanied 
by letter). fifty per cent. of the 
orders sent to us is left to the Man- 
ager’s own way to fill, as he thinks 
best. Twenty-five per cent. of the 
erders state: if the varieties ordered 
are not suited for my section, please 
substitute something better. The 
Manager at once takes his pencil anc 
erosses Dut any variety not suited: or 
if left entirely to him to make selec- 
tions, makes out the order with ou: 
very best varieties for the particular 
section, adding a few inore plants 
than the customer expectea or paic 
for. The order goes at once to the 
Packing House, where it is booked fer 
skipment on a certain day. The fore- 
man there instructs the bookkeeper 
to add a few extras. Next the packer 
gets the order in hand to fill. He 
gives instructions for digging the 
order and preparing same for ship- 
ment. When plants are counted (afte? 
giving two or three plants over in 
each bundle) the nacker finds he has 
a few bundles over, he places them in 
the shipment also, as he says no use 
to leave them over, we will make him 
fee] good when the box is opened 
So it goes; every one who has a 
erack at the order tries to do a litti!- 
more than he is required to do in 
order to make the customer happy. 
We have no favorites. Every cus- 
tomer is extended the same treatment 
whether the order is a dollar or a five 
hundred dollar order. In short we 
could not ask any one of our cus- 
tomers to give us more for our money 
than we give them, if our positions 
were reversed. 
A TOWNSEND EVER BEARING 
GARDEN PAYS 
January 5th. 1992. 
Our Townsend Ever Bearing Garden 
ordered last Spring done fine, had all 
the berries we could use and sold 
some to the neighbors. 
(Signed) W. J. Roberts, Conn. 
Fred Gold, Pa. 
December 27, 1921. 
Plants I have bought of you have 
always been fine and am well pleased 
with your service. Never saw better 
plants than Ford and Big Lake. 
(Signed) A. C. Waterman. 
