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General Directions to Customers 
PHILADELPHIA, JANUARY, 1920 
The attention of our customers is respectfully called to the following directions, which will 4 
if followed, be an aid to purchasers as well as ourselves in 
ORDER EARLY.—We aim to execute all orders as soon as received, but during the rush season in April and May delays 
are unavoidable, which, however, can be partly overcome by our patrons anticipating their wants and ordering and taking 
delivery of their requirements early. 
FORWARDING.—We deliver, postpaid to any Post Office in the United States, Vegetable and Flower Seeds in packets, 
ounces, and pounds, except where otherwise noted in the Catalogue. Agricultural Seeds, Implements, and other heavy 
and bulky goods are sent by Express or Freight at purchaser’s expense. ) 
Plant orders should be separated from Seed orders; the departments are separate, but shipments of seeds, plants, 
etc., are made in one parcel where it is practical to do so, or where such combination will save our customers additional 
charges. Further instructions regarding the forwarding of plants will be found on page 117. 
All Plants, Roots and Bulbs are forwarded by Express, purchaser paying charges. 
For those of our customers who live at a distance from an Express Office, making it more convenient for them to 
receive their goods by Parcel Post, we will be pleased to forward in this manner such plants as can be sent in this way 
at the following additional cost, which must be added to the value of each order for Plants, Roots or Bulbs: 
To all points east of the Mississippi River, 10 per cent extra. 
To all points west of the Mississippi River, 20 per cent extra. 
CANADIAN SHIPMENTS.—Vegetable and Flower Seeds in packets and ounces are sent postpaid. All other goods are sent 
by Express or Freight, purchaser paying all charges. We can also send to Canada by Parcel Post packages weighing under 
4 pounds 6 ounces. Customers wishing their orders sent in this way must remit 12 cents per pound for seeds, and 20 per 
cent of the value of orders for Plants, Bulbs and Roots to cover postage and special packing. Roses, Shrubs, Hardy 
Vines and Small Fruits cannot be sent by mail to Canada. These can only be sent by Express to permit of their being 
fumigated by the Canadian authorities. 
LOCAL DELIVERY.—We deliver goods free in Philadelphia. We also deliver free of charge by Package System (Baggage 
Master) to all points where this system is in operation such goods as will be received by them, and weighing not in excess 
of 50 pounds when packed. ad 
PACKING.—No charge is made for boxes or packing on Express or Freight shipments, nor for delivery to Freight Depots or 
Express Offices in Philadelphia; the extra cost of packing Parcel Post shipments is included in the 10 and 20 per cent charge 
noted above. 
SAFE ARRIVAL OF PACKAGES.—We guarantee the safe arrival of all goods sent by Express or Mail to points within 
the United States. Ifa package sent by Express or Mail is injured or lost we will replace it as soon as informed of the fact. 
Goods sent in any other way are solely at purchaser's risk. Frequently it happens that orders never reach us or are without 
signature. When customers fail to receive their packages in a reasonable time they should inform us and at the same 
time send a copy of their order and any other information necessary to trace the goods. Claims for damage must be made 
on receipt of goods. We do not hold ourselves responsible for failures after delivery of the goods in good condition. 
ERRORS.—We exercise the utmost care in filling orders, striving to do a little more than we offer; yet in the press of business 
errors sometimes occur, in which event we wish to be promptly notified of the fact and will make such corrections as will be ‘i 
satisfactory. Please keep copies of all your orders for comparison. 
REMITTANCES should be made by Post Office Money Order, Drafts on Philadelphia or New York Banks or Express Money 
Orders: We disclaim all responsibility when remittances are not made as above directed. Where it isnot possible to obtain 
these, the letter should be registered. Postage stamps will be found a convenient method of remitting for small amounts 
and can be used by us to advantage. Coin should not be sent by mail. 
CASH WITH ORDER.—Please send money with the order sufficient to cover the whole bill. We decline sending goods | 
“Collect on Delivery,’’ unless remittance be made on account to guarantee acceptance. . 
NAME AND ADDRESS.—Please remember to write on each order your Name, Post Office, County and State; also give 
number of Street or P. O. Box as distinctly as possible; also the nearest Express Office; or, if on a Stage Route, send us 
special directions, giving us the name of the Express Company delivering goods. 
CATALOGUES.—We send our customers three catalogues annually, viz.: Garden Book in January, Midsummer Catalogu 
in July and Autumn Catalogue in September. Customers having more than one address will oblige by stating to which 
address they wish the Catalogues mailed. 
NON-WARRANTY.—Most of the failures with seeds, plants and bulbs are due to causes entirely beyond our control, such as 
unfavorable weather or soil conditions, too deep or too shallow planting, etc., which renders it impossible for us to guarantee 
success, and although we take all possible care to supply only such goods as will, under proper conditions, produce satisfac- 
tory results, we still give no warranty as to description, quality or productiveness of any of the seeds, plants or bulbs we 
send out, and will not be in any way responsible for the crop, and every order for articles named in this catalogue will be 
executed on these conditions only. It must, however, be plain to everyone who gives the matter the slightest thought, 
that it is to our best interests to send out only such stock as will not only grow but prove true to name and description. 
CORRESPONDENCE.—We try to give prompt attention to all proper letters of inquiry, etc. We ask, as a favor, that all 
questions be stated clearly and briefly, and not on order sheets; also that as few inquiries as possible be sent in during 
April and May, at which time we are overtaxed with the business which is necessarily crowded into these two months. 
