General Directions to Customers 



Philadelphia, January, ic 



The attention of our customers is respectfully called to the following 



directions, which will, if followed, be an aid to 



purchasers as well as ourselves 



1892. / ■ 



ORDER EARLY. — It will greatly facilitate shipments if orders are sent in early. 

 We aim to send off all orders the same or next day after receipt, but during the 

 rush season this is impossible — hence the advisability of ordering early. 



FORWARDING. — We deliver, postage paid, to any post office in the'United States, 

 Vegetable and Flower Seeds in packets, ounces and pounds, at catalogue prices, 

 except where otherwise noted ; but it will be much cheaper to the purchaser if 

 goods are ordered to be sent by Express or Freight at their expense, when desired 

 in any quantity. Agricultural Seeds, Implements and other bulky and heavy goods 

 can only be sent by freight or express at purchasers' expense. Regarding ship- 

 ments of Plants please see page 125. 



Seeds, Plants and Bulbs are now taken by the Express Companies at a reduction 

 of twenty per cent, from the regular rates for merchandise. 



CANADA POSTAGE. — Vegetable and Flower Seeds in packets and ounces mailed free. On everything else remit 



for postage i cent per ounce. 

 LOCAL DELIVERY. — We deliver goods free in Philadelphia, Germantown, and Chestnut Hill. We also deliver 



free of charge by Package System (Baggage Master) to all points where this system is in operation, such goods 



as will be received by them. 

 PLANT ORDERS should be separated from the Seed orders ; the departments are separate, but shipments of seeds 



and plants are made in one parcel, to avoid additional express charges. See note regarding shipments of plants 



on page 125 

 PACKING. — No charge is made for boxes or packing, nor for delivery to Freight Depots or Express Offices in 



Philadelphia. 

 REMITTANCES should be made by Post Office Money Order, Drafts on Philadelphia or New York Banks or 



Express Money Orders. We disclaim all responsibility when remittances are not made as above directed. 



Where it is not possible to obtain these, the letter should be registered. Postage stamps will be found a con- 

 venient method of remitting for small amounts, and can be used by us to advantage. Coin should not be sent 



by mail. 

 CASH WITH ORDER. — Please send money with the order sufficient to cover the whole bill. We decline sending 



goods " Collect on delivery," unless remittances be made on account to guarantee acceptance. 

 ERRORS. — We exercise the utmost care in filling orders, striving to do a little more than we offer ; yet in the press 



of business errors sometimes occur, in which event we wish to be promptly notified of the fact and will make 



such corrections as will be satisfactory. Please keep copies of all your orders for comparison. 



SAFE ARRIVAL OF PACKAGES. — We endeavor to secure the safe arrival of packages of Seeds, Bulbs and 

 Plants in good condition in every case. If a package is injured or lost, by Mail or Express, we will replace it as 

 soon as informed of the fact. Frequently it happens that orders never reach us, or are without signature. When 

 customers fail to receive their packages in a reasonable time, they should inform us, and at the same time send a 

 copy of their order and any other information necessary to trace the goods. Complaints must be made on 

 receipt of goods. 



NAME AND ADDRESS. — Please remember to write your Name, Post Office, County and State ; also give num- 

 ber of street or P. O. Box, as distinctly as possible ; also the nearest Express Office, or if on a Stage route send 

 us special directions, giving us the nam.e of the Express Company delivering goods. 



CATALOGUES. — We send our customers three catalogues annually, viz.: Garden Book in January, Mid-summer 

 Catalogue in June, and Autumn Catalogue in September. Customers having more than one address will oblige 

 by stating to which address they wish the Catalogues mailed. 



NON-WARRANTY. — Most of the failures with seeds, plants and bulbs are due to causes entirely beyond our con- 

 trol, such as unfavorable weather or soil conditions, too deep or too shallow planting, etc., which renders it 

 impossible for us to guarantee success, and although we take all possible care to supply only such goods as will, 

 under proper conditions, produce satisfactory results, we still give no warranty as to description, quality or pro- 

 ductiveness of any of the seeds, plants or bulbs we send out, and wdll not be in any way responsible for the crop, 

 and every order for articles named in this catalogue will be executed on these conditions only. It must, however, 

 be plain to everyone who gives the matter the slightest thought that it is to our best interests to send out only 

 such stock as will not only grow but prove true to name and description. 



CORRESPONDENCE.— We try to give prompt attention to all proper letters of inquiry, etc. We ask, as a favor, 

 that all questions be stated clearly and briefly, and not on order sheets ; also that as few inquiries as possible be 

 sent in during April and May, at which time we are overtaxed with the business which is necessarily crowded into 

 these two months. 



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