General Directions to Customers 



Philadelfhia, Janca&y. 191^ 



The attention of our customers is respectfully called to the following directions, which will, 

 if followed, be an aid to purchasers as well as ourselves 



' ' ■■' i. : \ i ' i '-; ." 



ORDER EARLY. — We aim , to execute all orders ad ^n as receircJ, I'Ut <lirrin|: J;he ruSih season in April and May delays 

 are unavoidable, which, hontver, can bQ )>artly'>ivbrcome by our patrons attidpating their requirements and ordering 

 early. I ' 



FORWARDING. — We deliver, postpaid to any Post OtSce in the United States, Vegetable and Flower Seeds in packets, 

 ounces, and pounds, except where otherwise noted in the Catalogue. Agricultural Seeds, Implements, and other heavy 

 and bulky goods art sent by Express or Freight at purchaser's expense. 



Plant orders shcvild he s<'narated fmn f cpi^ orders; the dcpartmt'iits are sei^rate, but shipments of seeds, plants, 

 etc., are made in or ' . t ro do so, combination will !«ve our customers adtiitional 



charges. , 1 , 



All Plants, Roc'ti ai.d BulL- arc fo.viarilcfl by Express, pur(.Vt?cr paying charges, whiai iire now very reasonable. 



For those of our customers who live -et •q distance from an Express Office, making it more convenient for them to 

 receive their goods by Parcel Post, we will be pleased to forward in this manner such plants as can be sent in this way 

 at the following additional cost to cover postage, which must be added to the value of each order for Plants, Roots, or Bulbs : 



To all points east of the ^ i River, 10 per cent extia. 



To all points west of the , i River, 26 per cent extni. 



Heavy Plants, such as Azaleas, Boxwoocls, bay T nellbs. Shrubs, Tree Roses, as well as the larger sizes of 



Palms and other ornamental foliage and iiow'ring pi.. . <t be sent by mail. 



We strongly recommend our customers tc< have fell tht'r oiders forwarded by Express, as our experience shows that 

 this method is not only quicker and safer but also cheaper than Parcel Post, except on small packages. 



CANADIAN SHIPMENTS. — Vegetable and Flower Seeds in packets and ounces are sent postpaid. All other goods are sent 

 by Express or Freight, purchaser paying all charges. We can also send to Canada by Parcel Post packages weighing under 

 4 pounds 6 ounces. Customers wishing their orders sent in this way must remit 12 cents per pound for seeds, and 20 per 

 cent of the value of orders for Plants, Bulbs and Roots to covvr postage. Roses, Shrubs, Hardy Vines and Small Fruits 

 cannot be sent by mail to Canada. These can only be sent by Express to permit of their being fumigated by the Canadian 

 authorities. ^ / 



LOCAL DELIVERY.— We deliver goods free in Phfladelpliia, Genr.antown, and Chestnut Hill. We also deliver free of 

 charge by Package System (iJaggage Master) to all points where this system is in operation such goods as will be received 

 by them. v 



PACKING. — No charge is made for boxes or packing, nor for delivery to Freight Depots or Express Offices in Philadelphia. 



SAFE ARRIVAL OF PACKAGES. — We guarantee the safe arrival of all goods sent by Express or Mail to points in the 

 United States. If a package sent by Express or Mail is injured or lost we will replace it as soon as informed of the fact. 

 Goods sent in any other way are solely at purchaser's risk. Frequently it happens that orders never reach us or are without 

 signature. When customers fail to receive their packages in a reasonable time they should ^inform us and at the same 

 time send a copy of their order and any other information necessary to trace the goods. Claims for damage must be made 

 on receipt of goods. We do not hold ourselves responsible for failures after delivery of the goods in good condition. 



ERRORS. — We exercise the utmost care in filling orders, striving to do a little more than we offer; yet in the press of business 

 errors sometimes occur, in which event we wish to be promptly notified of the fact and will make such corrections as will be 

 satisfcictory. Please keep copies of all your orders for comparison. 



REMITTANCES should be made by Post Office Money Order, Drafts on Philadelphia or New York Banks or EJcpress Money 

 Orders. We disclaim all responsibility when remittances are not made as above directed. Where it is not possible to 

 obtain these, the letter should be registered. Postage stamps will be found a convenient method of remitting for small 

 amounts and can be used by us to advantage. Coin should not be sent by mail. 



GASH WITH ORDER.— Please send money with the order sufficient to cover the whole bilL We decline sending goods 

 "Collect on Delivery," unless remittance be made on account to guarantee acceptance. 



NAME AND ADDRESS.— Please remember to write your Name, Post Office, County and State; also give number of 

 Street or P. O. Box as distinctly as possible; also the nearest Express Office; or, if on a Stage Route, send us special 

 directions, giving us the name of the Express Company delivering goods. 



CATALOGUES. — We send our customers three catalogues annually, viz.: Garden Book in January, Misdsummer Catalogue 

 in July and Autumn Catalogue in September. Customers having more than one address will oblige by stating to which 

 address they wish the Catalogues mailed. 



NON-WARRANTY.— Most of the failures with seeds, plants and bulbs are due to causes entirely beyond our control, such as 

 unfavorable weather or soil conditions, too deep or too shallow planting, etc., which renders it impossible for us to guarantee 

 success, and although we take ail i lossihl- r t - - 7 .-u >ply rnly s;icli roc dn a ; wi'l, under proper conditions, produce satisfac- 

 tory results, we still give no wanxmty . ipcion, quality or ptoductivinjss of any of the seeds, plants or bulbs we 

 send out, and will not be in any way re. , .-.:—.- tor the crop, and every order lor articles named in this catalogue will be 

 executed on these conditions o^ly. It n./Js,':, however, be plain to everyone who gives the matter the slightest thou§;ht, 

 that it is to our best interests b) 'send <iut i b!V sl.a'i sto:j: » s v ill noB ovily grojv hut prove true to name and description. 



CORRESPON'DENCE.- We try to give prompt attention to all proper letters of inquiry, etc. We ask, as a favor, that all 

 questions be stated clearly and Lrielyl a{ d<nct on or< ef sheeVs; alfo thai an f iw inquiries as possible be sent in during 

 April and May, at which time we are overtaxed with the burfness which id riecessarily crowded into these tw« months. 



