General Directions to Customers 



Phil\delphia, January, 1924 



The attention of our customers is respectfully called to the following directions, which 

 will if followed, be an aid to purchasers as well as ourselves: 



ORDER EARLY. — We aim to execute all orders as soon as received, but during, the rush season from March to May- 

 delays are unavoidable, which, however, can be largely overcome by our patrons anticipating their wants and 

 ordering and taking delivery of their requirements early. 



FORWARDING. — We deliver, postpaid to any Post Office in the United States, Vegetable and Flower Seeds in 

 packets, ounces and pounds, except where otherwise noted in the Catalogue. Agricultural Seeds, Implements, 

 Fertilizers and other heavy and bulky goods are sent by Express or Freight at purchaser-s expense. 



Special instructions regarding the forwarding of plants will be found on page 119. 



All Plants, Roots and Bulbs are forwarded by Express, purchaser paying charges. For those of our cus- 

 tomers who prefer to receive their goods by Parcel Post, we will be pleased to forward in this manner sych Plants, 

 Roots and Bulbs as can be sent in this way at the following additional cost, which" ^ust be added to the value 

 of each order for Plants, Roots or Bulbs: j 



To all points east of the Mississippi River, ID per cent extra. 

 To all points west of the Mississippi River, 20 per cent extra. . 



CANADIAN SHIPMENTS. — Vegetable and Flo"wer seeds in packets and ounces are sent postpaid. AH other goods 

 are sent by Express or Freight, purchaser paying all charges. We can also send to Canada by Parcel Post packages 

 weighing under 11 pounds. Customers wishing their orders sent in this way must remit 12 cents per pound for 

 seeds and 20 per cent of the value of orders for Plants, Bulbs and Roots to cover postage and special packing. 

 Roses, Shrubs, Hardy Vines and Small Fruits cannot be sent by mail to Canada. These can only be sent by 

 Express to permit of their being fumigated by the Canadian authorities. 



LOCAL DELIVERY. — We deliver goods free in Philadelphia. We can also forward by Package System (Baggage 

 Master) to points where this system is in operation, such goods as will be received by them at the following 

 charges. Packages weighing when packed for shipment not over 10 pounds, 12 cts.; not over 25 pounds, 18 cts.; 

 not over 40 pounds, 24 cts.; not over 55 pounds, 30 cts. 



PACKING. — No charge is made for boxes or packing on Express or Freight shipments nor for Delivery to Freight 

 Depot or Express Offices in Philadelphia; the extra cost of packing Parcel Post shipments is included in the 10 

 and 20 per cent charge noted above. 



SAFE ARRIVAL OF PACKAGES. — ^We guarantee the safe arrival of all goods sent by Express or Mail to points 

 within the United States. If a package sent by Express or Mail is injured or lost we will replace it as soon as 

 informed of the fact. Goods sent in any other way are solely at purchaser's risk. Frequently it happens that 

 orders never reach us or are without signature. When customers fail to receive their packages in a reasonable 

 time they should inform us, and at the same time send a copy of their order and any other information neces- 

 sary to trace the goods. Claims for damage must be made on receipt of goods. We do not hold ourselves 

 responsible for failures after delivery of the goods in good condition. 



ERRORS. — W^e exercise the utmost care in filling orders striving to do a little more than we offer; yet in the press 

 of business errors sometimes occur, in which event we wish to be promptly notified of the fact, and will make 

 such corrections as will be satisfactory. Please keep copife of all your orders for com.parison. 



REMITTANCES should be made by Post Office Money Order, Drafts on Philadelphia or New York Banks, or 

 Express Money Orders. We disclaim all responsibility when remittances are not made as above directed. 

 Where it is not possible to obtain these, the letter should be registered. Postage stamps will be found a con- 

 venient method of remitting for small amounts, and in Ic and 2c denomination can be used by us to advantage. 

 Coin should not be sent by mail. 



CASH WITH ORDER. — Please send money with the order sufficient to cover the whole bill. We decline sending 

 goods "Collect on Delivery" unless remittance be made on account to guarantee acceptance. 



NAME AND ADDRESS.— Please remember to write on each order your NAME, POST OFFICE, COUNTY and 

 STATE; also give number of street or P. 0. Box as distinctly as possible; also the NEAREST EXPRESS 

 OFFICE, or, if on a stage route, send us special directions. 



CATALOGUES. — We send our customers three catalogues annually, viz.: Garden Book in January, Midsummer 

 catalogue in June and Autumn Catalogue in September. Customers having more than one address will oblige 

 by stating to which address they wish the Catalogues mailed. 



NON-WARRANTY. — Most of the failures with seeds, plants and bulbs are due to causes entirely beyond our control, 

 such as unfavorable weather or soil conditions, too deep or too shallow planting, etc., which renders it impossible 

 for us to guarantee success, and although we take all possible care to supply only such goods as will, under 

 proper conditions, produce satisfactory results, we still give no warranty as to description, quality or produc- 

 tiveness of any of the seeds, plants or bulbs we send out, and will not be in any way responsible for the crop, 

 and every order for articles named in this catalogue will be executed on these conditions only. It must, however, 

 be plain to every one who gives the matter the slightest thought that it is to our best interests to send out only 

 such stock as will not only grow, but prove true to name and description. 



CORRESPONDENCE. — We try to give prompt attention to all proper letters of inquiry, etc. We ask, as a favor, 

 that all questions be stated clearly and briefly, and not on order sheets; also that as few inquiries as possible be 

 sent in during April and May, at which time we are overtaxed with the business which is necessarily crowded 

 into these two months. 



