General Directions to Customers 



1306 Spring Garden Street, 

 Philadelphia, January, 1930 



The attention of our customers is respectfully called to the following directions, which 

 will, if followed, be an aid to purchasers as well as ourselves: 



ORDER EARLY.— We aim to execute all orders as soon as received, but during the rush season from March to May slight delays 

 are unavoidable, which, however, can be largely overcome by our patrons anticipating their wants and ordering and taking delivery 

 of their requirements early. 



FORWARDING.— We deliver, postpaid to any Post Office in the United States, Vegetable and Flower Seeds in packets, ounces and 

 pounds, except where otherwise noted in the Catalogue. Agricultural Seeds, Implements, Fertilizers and other heavy and bulky 

 goods are sent by Express or Freight at purchaser's expense. 



All Plants, Roots and Bulbs are forwarded by Express, purchaser paying charges. For those of our customers who prefer to 

 receive their goods by ParcelPost, we will be pleased to forward in this manner such Plants, Roots and Bulbs as can be sent in this 

 way at the additional cost as noted on page 119 and on order blank which must be added to the value of each order for Plants. 

 Roots or Bulbs. 



Special instructions regarding the forwarding of plants will be found on page 119. 



CANADIAN SHIPMENTS.— Flower Seeds are sent postpaid. All other goods are sent by Express or Freight, purchaser paying all 

 charges. Patrons who wish to purchase Plants or Bulbs must secure a permit from the Department of Agriculture, Ottawa. 



LOCAL DELIVERY. —We deliver goods free in Philadelphia. We can also forward by Package System (Baggage Master) to points 

 where this system is in operation, such goods as will be received by them at the following charges. Packages weighing when packed 

 for shipment not over 10 pounds, 12 cts.; not over 25 pounds, 18 cts.; not over 40 pounds, 24 cts.; not over 55 pounds, 30 cts. 



PACKING.— No charge is made for boxes or packing on Express or Freight shipments nor for Delivery to Freight Depot or Express 

 Offices in Philadelphia. - 



SAFE ARRIVAL OF PACKAGES.— We guarantee the safe arrival of all goods sent by Express or Mail to points within the United 

 States. If a package sent by Express or Mail is injured or lost we will replace it as soon as informed of the fact. Goods sent in any 

 other way are solely at purchaser's risk. Frequently it happens that orders never reach us or are without signature. When customers 

 fail to receive their packages in a reasonable time they should inform us, and at the same time send a copy of their order and any 

 other information necessary to trace the goods. Claims for damage must be made on receipt of goods. We do not hold ourselves 

 responsible for failures after delivery of the goods in good condition. 



ERRORS.— We exercise the utmost care in filling orders, striving to do a little more than we offer; yet in the press of business errors 

 sometimes occur, in which event we wish to be promptly notified of the fact, and will make such corrections as will be satisfactory. 

 Please keep copies of all your orders for comparison. 



REMITTANCES should be made by Post Office Money Order, Drafts on Philadelphia or New York Banks, orExpress Money Orders. 

 We disclaim all responsibility when remittances are not made as above directed. Where it is not possible to obtain these, the letters 

 should be registered. Coin should not be sent by mail. 



CASH WITH ORDER. —Please send money with the order sufficient to cover the whole bill. We decline sending goods "Collect on 

 Delivery" unless remittance be made on account to guarantee acceptance. 



NAME AND ADDRESS. -Please remember to write on £ach order your NAME, POST OFFICE, COUNTY and STATE; 

 also give number of street or P. O. Box as distinctly as possible; also the NEAREST EXPRESS OFFICE, or, if on a stage route, 

 send us special directions. 



CATALOGUES. — We send our customers three catalogues annually, viz.: Garden Book in January, Midsummer Catalogue in June 

 and Autumn Catalogue in September. Customers having more than one address will oblige by stating to which address they wish 

 the Catalogues mailed. 



NON- WARRANTY. — Most of the failures with seeds, plants and bulbs are due to causes entirely beyond our control, such as unfavor- 

 able weather or soil conditions, too deep or too shallow planting, etc., which renders it impossible for us to guarantee success, and 

 although we take all possible care to supply only such goods as will, under proper conditions, produce satisfactory results, we still 

 give no warranty as to description, quality or productiveness of any of the seeds, plants or bulbs we send out. and will not be in any 

 way responsible for the crop, and every order for articles named in this catalogue will be executed on these conditions only. It must. 

 however, be plain to every one who gives the matter the slightest thought that it is to our best interests to send out only such stock 

 as will not only grow, but prove true to name and description. 



CORRESPONDENCE. —We try to give prompt attention to all proper letters of inquiry, etc. We ask, as a favor, that all questions 

 be stated clearly and briefly, and not on order sheets; also that as few inquiries as possible be sent in during April and May at which 

 time we are overtaxed with the business which is necessarily crowded into these two months. 



