General Directions to Customers 



1306 Spring Garden Street, 

 Philadelphia, January, 1927. 



The attention of our custoniers is respectfully called to the following directions, which 

 will, if followed, be an aid to purchasers as well as ourselves: 



ORDER EARLY. — We aim to execute all orders as soon as received, but during the rush season from March to May- 

 slight delays are unavoidable, which, however, can be largely overcome by our patrons anticipating their wante 

 and ordering and taking delivery of their requirements early. 



FORWARDING.— We deliver, postpaid to any Post Office in the United States, Vegetable and Flower Seeds in 

 packets, ounces and pounds, except where otherwise noted in the Catalogue. Agricultural Seeds, Implements, 

 Fertilizers and other heavy and bulky goods are sent by Express or Freight at purchaser's expense'; 



All Plants, Roots and Bulbs are forwarded by Express, purchaser paying charges. For those of our cus- 

 tomers who prefer to receive their goods by Parcel Post, we will be pleased to forward in this manner such Plants, 

 Roots and Bulbs as can be sent in this way at the additional cost as noted on page 119 and on order blank which 

 must be added to the value of each order for Plants, Roots or Bulbs. 



Special instructions regarding the forwarding of plants will be found on page 119. 



CANADIAN SHIPMENTS. — Flower Seeds are sent postpaid. All other goods are sent by Express or Freight, 

 purchaser paj-ing all charges. Patrons who wish to purchase Plants or Bulbs must secure a permit from the 

 Department of Agriculture, Ottawa. 



LOCAL DELIVERY. — We deliver goods free in Philadelphia. We can also forward by Package System (Baggage 

 Master) to points where this system is in operation, such goods as will be received by them at the following 

 charges. Packages weighing when packed for shipment not over 10 pounds, 12 cts.; not over 25 pounds, 18 cts.; 

 not over 40 pounds, 24 cts.; not over 55 pounds, 30 cts. 



PACKING. — No charge is made for boxes or packing on Express or Freight shipments nor for Delivery to Freight 

 Depot or Express Offices in Philadelphia. 



SAFE ARRIVAL OF PACKAGES. — We guarantee the safe arrival of all goods sent by Express or Mail to points 

 within the United States. If a package sent by Express or Mail is injured or lost we will replace it as soon as 

 informed of the fact. Goods sent in any other way are solely at purchaser's risk. Frequently it happens that 

 orders never reach us or are without signature. When customers fail to receive their packages in a reasonable 

 time they should inform us, and at the same time send a copy of their order and any other information necessary 

 to trace the goods. Claims for damage must be made on receipt of goods. We do not hold ourselves responsible 

 for failures after delivery of the goods in good condition. 



ERRORS. — We exercise the utmost care in filling orders, striving to do a little more than we offer; yet in the press of 

 business errors sometimes occur, in which event we wish to be promptly notified of the fact, and will make such 

 corrections as will be satisfactory. Please keep copies of all your orders for comparison. 



REMITTANCES should be made by Post Office Money Order, Drafts on Philadelphia or New York Banks, or Express 

 Money Orders. We disclaim all responsibility when remittances are not made as above directed. Where it is not 

 possible to obtain these, the letter should be registered. Coin should not be sent by mail. 



CASH WITH ORDER. — Please send money with the order sufficient to cover the whole bill. We decline sending 

 goods "Collect on Delivery" unless remittance be made on account to guarantee acceptance. 



NAME AND ADDRESS.— Please remember to write on each order your NAME, POST OFFICE, COUNTY and 

 STATE; also give number of street or P. 0. Box as distinctly as possible; also the NEAREST EXPRESS 

 OFFICE, or, if on a stage route, send us special directions. 



CATALOGUES. — We send our customers three catalogues annually, viz.: Garden Book in January, Midsummer 

 Catalogue in June and Autumn Catalogue in September. Customers having more than one address will oblige 

 by stating to which address they wish the Catalogues mailed. 



NON- WARRANTY. — Most of the failures with seeds, plants and bulbs are due to causes entirely beyond our control, 

 such as unfavorable weather or soil conditions, too deep or too shallow planting, etc., which renders it impossible 

 for us to guarantee success, and although we take all possible care to supply only such goods as will, under proper 

 conditions, produce satisfactory results, we still give no warranty as to description, quality or productiveness of 

 any of the seeds, plants or bulbs we send out, and will not be in any way responsible for the crop, and every order 

 for articles named in this catalogue will be executed on these conditions only. It must, however, be plain to every 

 one who gives the matter the slightest thought that it is to our best interests to send out only such stock as will 

 not only grow, but prove true to name and description. 



CORRESPONDENCE. — We try to give prompt attention to all proper letters of inquiry, etc. We ask, as afavor, 

 that all questions be stated clearly and briefly, and not on order sheets; also that as few inquiries as_ possible be 

 sent in during April and May, at which time we are overtaxed with the business which is necessarily crowded 

 into these two months. 



