General Directions to Custor 
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| | | J | |Pamapeueata, Jawuany, 1917 : 
The attention of our customers is respectfully called to the following directions, which y 
if followed, be an aid to purchasers as well as ourselves 
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ORDER EARLY.—We aim to TE all orders as soon Za re-ciyed, ‘ut during a rush bik in’ April and May dela 
are unavoidable, which, however, can be partly overcome by our patrons anticipa ica fhell watts and ordering and taking 
delivery of their requirements early. oF f : <i 2 ‘ 
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FORWARDING.—We deliver, postpaid to any Post Office in the United States, Vegetable and Flower Seeds in packets, 
ounces, and pounds, except where otherwise noted in the Catalogue. Agricultural Seeds, Implements, and other heavy — 
and bulky goods are sent by Express or Freight at purchaser’s expense. ~ eee 
Plant orders should be separated from Seed orders; the departments are separate, but shipments of seeds, pla 
etc. are made in one parcel where it is practical to do so, or where such combination will save our customers additional 
charges. Further instructions regarding the forwarding of plants will be found on the first page of the Plant Department 
in this catalogue. : 
To all points east of the Mississippi River, 10 per cent extra. : 
To all points west of the Mississippi River, 20 per cent extra. ae pS dgee ee Ree 
Heavy Plants, such as Azaleas, Boxwoods, Bay Trees, Camelias, Shrubs, Tree Roses, as well as the larger sizes of = 
Palms and other ornamental foliage and flowering plants, cannot be sent by mail. Ket ep > Re ee 
We strongly recommend our customers to have all their orders forwarded by Express, as our experience shows that _ 
this method is not only quicker and safer but also cheaper than Parcel Post, except on small packages. — ee oe 
CANADIAN SHIPMENTS.—Vegetable and Flower Seeds in packets and ounces are sent postpaid. All other goods are sent 
by Express or Freight, purchaser paying all charges. We can also send to Canada by Parcel Post packages weighing under 
4 pounds 6 ounces. Customers wishing their orders sent in this way must remit 12 cents per pound for seeds, and 20 per 
cent of the value of orders for Plants, Bulbs and Roots to cover postage. Roses, Shrubs, Hardy Vines and Small Fruits 
cetoore sent by mail to Canada. These can only be sent by Express to permit of their being fumigated by the Canadian _ 
authorities. ERE ; 
LOCAL DELIVER Y.—We deliver goods free in Philadelphia. We also deliver free of charge by Package System (Baggage oe 
Master) to all points where this system is in operation such goods as will be received by them, and not weighing in excess — 
of 50 pounds when packed. : 
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PACKING.—No charge is made for boxes or packing, nor for delivery to Freight Depots or Express Offices in Philadelphia. — 
SAFE ARRIVAL OF PACKAGES.—We guarantee the safe arrival of all goods sent by Express or Mail to points within — 
the United States. If a package sent by Express or Mail is injured or lost we will replace it as soon as informed of the fact. 
Goods sent in any other way are solely at purchaser’s risk. Frequently it happens that orders neverreach usorare without —_ 
signature. When customers fail to receive their packages in a reasonable time they should inform us and at the same 
time send a copy of their order and any other information necessary to trace the goods. Claims for damage must be made 
on receipt of goods. We do not hold ourselves responsible for failures after delivery of the goods in good condition. 
ERRORS.—We exercise the utmost care in filling orders, striving to do a little more than we offer; yet in the press of business 
errors sometimes occur, in which event we wish to be promptly notified of the fact and will make such corrections as will be 
satisfactory. Please keep copies of all your orders for comparison. : : 
REMITTANCES should be made by Post Office Money Order, Drafts on Philadelphia or New York Banks or Express Money 
Orders. We disclaim all responsibility when remittances are not made as above directed. Whereit isnot possibletoobtain 
these, the letter should be registered. Postage stamps will be found a convenient method of remitting for small amounts” 
and can be used by us to advantage. Coin should not be sent by mail. i 
CASH WITH ORDER.—Please send money with the order sufficient to cover the whole bill. We decline sending goods a 
“Collect on Delivery,’ unless remittance be made on account to guarantee acceptance. _ z ¢ Tes 
NAME AND ADDRESS.—Please remember to write on each order your Name, Post Office, County and State; also give © 
number of Street or P. O. Box as distinctly as possible; also the nearest Express Office; or, if on a Stage Route, send us — 
special directions, giving us the name of the Express Company delivering goods. : ora 
CATALOGUES.—We send our customers three catalogues annually, viz.: Garden Book in January, Midsummer Catalogue ate 
in July and Autumn Catalogue in September. Customers having more than one address will oblige by stating to which 
address they wish the Catalogues mailed. i Set, 
NON-WARRANT Y.—Most of the failures with seeds, plants and bulbs are Gud to causes entirely beyond our control, such as 
unfavorable weather or soil conditions, too deep or too shallow plauting, etc., which renders it impossible for us to guarant 
success, and although we take all possible care to supply only such goods as will, under proper conditions, produce satisfac 
tory results, we still give no warranty as to description, qualityyor p Duet veness of any of the seeds, plantsorbulbswe 
send out, and will not be in any way responsible for the crop, and every order for articles named in this, catalogue will ; 
executed on these conditions only. It must, however, be plain Ve hea € who gives the matter the slightest thoug 
that it is to our best interests to send out only such stock as wil pot only) gow but (Ate true to name and description. - 
CORRESPONDENCE.—We try to give prompt attention to all proper letters of inquiry, etc. We ask, asa favar, that all 
questions be stated clearly and briefly, and not on order sheets; also that as few inquiries as possible be sent in during 
April and May, at which time we are overtaxed with the business which is necessarily crowded into these two month: 
