General Directions to Customers 



\ 1838. 189? / / Pmi.AUi.l.lMilA, September, 1915. 



The attention of our customers is respectfully called to the following directions, which will, 



/.A/y \ :' tY)^ V I ^^ followed, he an aid t,i purchasers as well as to ourselves. 



{ ^^f/fr. ^ ^ / / 



*i o _^ ' / ORDER EARLY. — It will greatly facilitate shipments if orders :ire neni enrli/. We aim 



^T~^ Jl "^^ \ "" '"^"'' "" ■*" "'■'''^''■'* "'^ s*'""^ O"" "^^^ <'3y after receipt, but during the busy season this is 



t^ // ^ u/ nearly impossible — iience the advisability of ordering early. 



' j TIME OF SHIPiVlENT,— The majority of Fall Bulbs are ready to ship by the second week- 



/ in September; a few sorU, which are noted in Catalogue, do not mature until October to 



PHILADELPHIA.// December. Wnkss otheruoUe iustracied, we will send the early bulbs a^ soon as 



ready, and the lute-maluriug sort-! when in rjood condition to ship. 

 FORWARDING. — All Bulbs, Roots and Plants are forwarded by Express, purchaser paying charges, which are now very rea- 

 sonable. For those of our customers who live at a distance from an Express Office, making it more convenient for them to 

 receive their goods by Parcel Post, we will be pleased to forward in this manner such goods as can be sent in this way at 

 the following additional cost to cover postage, which must be added to the value of each order for Bulbs, Root-; or Plants: 



To all points east of the Mississippi River ]() per cent extra. 



" " •• west " " " " ;20 " " " 



We deliver postpaid, to any Post Office in the United States, Vegetable and Flower .Seeds in packets, ounces and 

 pounds, except where otherwise noted in the Catalogue. Agricultural Seeds, Implements and other heavv and bulkv goods 

 . can only be sent by Freight or Express at purchaser's expense. Heavy plants, such as Azalesis, Camellias, Shrubs and 

 similar large stock cannot be sent by mail. 



We strongly recommend our customers to have all their orders forwarded by Express, as our experience shows that this 

 method is not only quicker and safer, but also cheaper than Parcel Post, excei)t on small packages. 

 CANADIAN SHIPMENTS. --Vegetable and I'lower Seeds in packets and ounces are sent post paid. All other goods are 

 sent by l'",xpre.ss or Freight, purchaser paying all charges. We can also send to Canada by Parcel Post packages weighing 

 less than 4 pounds, G ounces. Customers wishing their orders sent in this way must remit 1 2 cents per pound for seeds and 

 20 per cent, extra of the value of orders for Plants, Bulbs and Roots to cover postage. Roses, .Shrubs, Hardy Vines and 

 Small Fruits cannot be sent by mail to Canada. These can only be sent by Express to permit of their being fumigated by 

 the Canadian authorities. 

 LOCAL DELIVERY.— We deliver goods free in Philadelphia. We also deliver free of charge by Pack.age System (Baggage 

 Master) to all points where this system is in operation, such goods as will be received by them, and weighing not in excess of 

 50 pounds. 

 PACKING. — Xo charge is made for boxes or jjacking, nor for Delivery to Freight Depots or Express Offices in Philadelphia. 

 SAFE ARRIVAL OF PACKAGES. -We endeavor to secure the Siife arrival of p.ickages of Seeds, Bulbs and Plants in 

 good condition in every case. If a package is injured or lost by express, we will replace it as .soon as informed of the fact. 

 Frequently it happens that orders never reach us, or are without signature. When customers fail to receive their ])ackages in 

 a rea-sonable time they should inform us, and at the same time send a copy of their order and any other information necessary 

 to trace the goods. Complaints must be made on receipt of goods. 

 ERRORS. — We exercise the utmost care in filling orders, striving to do a little more than we offer; yet in the pie.ss of bu.siness 

 errors sometimes occur, in which event we wish to be promptly notified of the fact, and will make such corrections as will be 

 .satisfactory. Please keep copies of all your orders for comparison. 

 REMITTANCES should be made by Post-office Money Order, Drafts on Philadelphia or New ^■ork Banks, or Express Money 

 Orders. We disclaim all responsibility when remittances are not made as above directed. Where it is not possible to obtain 

 these, the letter .should be registered. Postage stamps will be found a convenient method of remitting for small amounts, 

 and can be used by us to advantage. Coin should not be sent by mail. 

 CASH WITH ORDER. — Please send money with the order .sufficient to cover the whole bill. We decline sending goods 



"Collect on Delivery " unless remittance be made on account to guarantee acce[)tance. 

 NAME AND ADDRESS.— Please remember to write your NAME, POST-OFFICE, COUNTY and STATE; also 

 give number of street or P. O. Box as distinctly as pos.sible on each order; also the NEAREST EXPRESS OFFICE, 

 or, if on a stage route, send us special directions, giving us the name of the Express Company delivering goods. 

 CORRESPONDENCE. — We try to give prompt attention to all proper letters of inquiry, etc. W'e ask, as a favor, that all 



i|uestii)ns be stated clearly and briefly, and not on order .sheets. 

 NON-WARRANTY. — Most of the failures with seeds, plants and bulbs are due to cau.ses entirely beyond our control, such as un- 

 favorable weather or soil conditions, too deep or too .shallow ])lanting, etc., which renders it impossible for us to guarantee 

 success, and although we take all possible care to .supply only such stock as will, under proper conditions, produce satisfactory 

 results, we still give no warranty as to description, quality or productiveness of any of the .seeds, plants or bulbs we send out, 

 and will not be in any way respon.sible for the crop, and every order for articles named in this Catalogue will be executed on 

 these conditions only. It must, however, be plain to every one who gives the matter the .slightest thought that it is to our best 

 interests to send out only such stock as will not only grow, but prove true to name and description. 



