General Directions to Cnstomers 



Philadelphia, January, 1921. 



The attention of our customers is respectfully called to the following direc- 

 tions:, which w^ill if follo'wed, be an aid to purchasers as well as ourselves 



ORDER EARLY. — ^We aim to execute all orders as soon as received, but during the rush season in April and May delays are 

 unavoidable, which, however, can be largely overcome by our patrons anticipating their wants and ordering and taking 

 delivery of their requirements early. 



FORWARDING. — We deliver, postpaid to any Post OfiSce in the United States, Vegetable and Flower Seeds in packets, 

 ounces and pounds, except where otherwise noted in the Catalogue. Agricultural Seeds, Implements, Fertilizers and other 

 heavy and bulky goods are sent by Express or Freight at purchaser's expense. 



Plant orders should be separated from Seed orders; the departments are separate. Special instructions regarding the 

 forwarding of plants will be found on page 117. 



All Plants, Roots and Bulbs are forwarded by Express, purchaser paying charges. For those of our customers who 

 prefer to receive their goods by Parcel Post, we will be pleased to forward in this manner such Plants, Roots and Bulbs as 

 can be sent in this way at the following additional cost, which must be added to the value of each order for Plants, Roots or 

 Bulbs: 



To all points east of the Mississippi River, 10 per cent extra. 

 To all points west of the Mississippi River, 20 per cent extra. 



CANADIAN SHIPMENTS. — Vegetable and Flower seeds in packets and ounces are sent postpaid. All other goods are 

 sent by Express or Freight, purchaser paying all charges. We can also send to Canada by Parcel Post packages weighing 

 under 4 pounds, 6 ounces. Customers wishing their orders sent in this way must remit 12 cents per pound for seeds and 

 20 per cent, of the value of orders for Plants, Bulbs, and Roots to cover postage and special packing. Roses, Shrubs, 

 Hardy Vines and Small Fruits cannot be sent by mail to Canada. These can only be sent by Express to permit of their 

 being fumigated by the Canadian authorities. . 



LOCAL DELIVERY. — We deliver goods free in Philadelphia. We can also forward by Package System (Baggage Master) to 

 points where this system is in operation, such goods as will be received by them at the following charges: Packages weighing 

 when packed for shipment not over 10 pounds, 12 cts. ; not over 25 pounds, 18 cts. ; not over 40 pounds, 24 cts. ; not over 

 55 pounds, 30 cts. 



PACKING. — No charge is made for boxes or packing on Express or Freight shipments nor for Delivery to Freight Depot or 

 Express Offices in Philadelphia; the extra cost of packing Parcel Post shipments is included in the 10 and 20 per cent charge 

 noted above. 



SAFE ARRIVAL OF PACKAGES. — We guarantee the safe arrival of all goods sent by Express or Mail to points within the 

 United States. If a package sent by Express or Mail is injured or lost we will replace it as soon as informed of the fact. 

 Goods sent in any other way are solely at purchaser's risk. Frequently it happens that orders never reach us or are without 

 signature. When customers fail to receive their packages in a reasonable time they should inform us, and at the same time 

 send a copy of their order and any other information necessary to trace the goods. Claims for damage must be made on 

 receipt of goods. We do not hold ourselves responsible for failures after delivery of the goods in good condition. 



ERRORS. — We exercise the utmost care in filling orders, striving to do a little more than we offer; yet in the press of business 

 errors sometimes occur, in which event we wish to be promptly notified of the fact, and will make such corrections as will be 

 satisfactory. Please keep copies of all your orders for comparison. 



REMITTANCES should be made by Post-office Money Order, Drafts on Philadelphia or New York Banks, or Express Money 

 Orders. We disclaim all responsibility when remittances are not made as above directed. Where it is not possible to obtain 

 these, the letter should be registered. Postage stamps will be found a convenient method of remitting for small amounts, 

 and can be used by us to advantage. Coin should not be sent by mail. 



CASH WITH ORDER.— Please send money with the order sufficient to cover the whole bill. We decline sending goods 

 " Collect on Delivery " unless remittance be made on account to guarantee acceptance. 



NAME AND ADDRESS.— Please remember to write on each order your NAME, POST-OFFICE, COUNTY and STATE ; 

 also give number of street or P. O. Box as distinctly as possible; also the NEAREST EXPRESS OFFICE, or, if on a 

 stage route, send us special directions, giving us the name of the Express Company delivering goods. 



CATALOGUES. — We send our customers two catalogues annually, viz.: Garden Book in January, and Autumn Catalogue in 

 September. Customers having more than one address will oblige by stating to which address they wish the Catalogues 

 mailed. 



NON-WARRANTY. — Most of the failures with seeds, plants and bulbs are due to causes entirely beyond our control, such as un- 

 favorable weather or soil conditions, too deep or too shallow planting, etc., which renders it impossible for us to guarantee 

 success, and although we take all possible care to supply only such goods as will, under proper conditions, produce satisfactory 

 results, we still give no warranty as to description, quality or productiveness of any of the seeds, plants or bulbs we send out, 

 and will not be in any way responsible for the crop, and every order for articles named in this Catalogue will beexecuted on 

 these conditions only. It must, however, be plain to every one who gives the matter the slightest thought that it is to our best 

 interests to send out only such stock as will not only grow, but prove true to name and description. 



CORRESPONDENCE.— We try to give prompt attention to all proper letters of inquirj', etc. We ask, as a favor, that all 

 questions be stated clearly and briefly, and not on order sheets; slso tnat as few inquiries as possible be sent in during April 

 and May, at which time we are •vertaxed with tke business which is necessarily crowded into these two months. 



