General Directions to Customers 



Philadelphia, September, 1923. 



The attention of our customers is respectfully called to the following directions, 

 which will, if followed, be an aid to purchasers as well as ourselves 



ORDER EARLY. — We aim to execute all orders as soon as received, but during the rush season in October and early 

 November delays are unavoidable, which, however, can be largely overcome by our patrons anticipating their 

 wants and ordering and taking deliver^' of their requirements early. 



TIME OF SHIPMENT. — We confidently expect to be able to ship the majority of the bulbs offered in this catalogue 

 before the close of September; a few sorts do not mature until October or later. Unless otherwise instructed, we 

 will send the early bulbs as soon as ready, and the late-maturing sorts when in good condition to ship. 



FORWARDING. — All Plants, Roots and Bulbs are forwarded by Express, purchaser paying charges. For those of 

 our customers who prefer to receive their goods by Parcel Post, we will be pleased to forward in this manner such 

 Plants, Roots and Bulbs as can be sent in this way at the following additional cost, which must be added to the value 

 of each order for Plants, Roots or Bulbs: 



To all points east of the Mississippi River, 10 per cent extra. 



To all points west of the Mississippi River, 20 per cent extra. 



We deliver, postpaid to any Post Office in the United States, Vegetable and Flower Seeds in packets, ounces 

 and pounds, except where otherwise noted in the Catalogue. Agricultural Seeds, Implements, Fertilizers and other 

 heavy and bulky goods are sent by Express or Freight at purchaser's expense. 



CANADIAN SHIPMENTS. — Vegetable and Flower seeds in packets and ounces are sent postpaid. All other goods 

 are sent by Express or Freight, purchaser paying all charges. \\'e can also send to Canada by Parcel Post packages 

 weighing under 4 pounds, 6 ounces. Customers wishing their orders sent in this way must remit 12 cents per pound 

 for seeds and 20 per cent of the value of orders for Plants, Bulbs and Roots to cover postage and special packing. 

 Roses, Shrubs, Hardy Vines and Small Fruits cannot be sent by mail to Canada. These can only be sent bj' Express 

 to permit of their being fumigated bj* the Canadian authorities. 



LOCAL DELIVERY. — We deliver goods free in Philadelphia. We can also forward by Package System (Baggage 

 Master) to points where this system is in operation, such goods as will be received by them at the following charges: 

 Packages weighing when packed for shipment not over 10 pounds, 12 cts.; not over 25 pounds, 18 cts.; not over 

 40 pounds, 24 cts. ; not over 55 pounds, 30 cts. 



PACKING — No charge is made for boxes or packing on Express or Freight shipments, nor for deliveo' to Freight Depots 

 or Express Offices in Philadelphia; the extra cost of packing Parcel Post shipments is included in the 10 and 20 per 

 cent charge noted above. 



SAFE ARRIVAL OF PACKAGES. — ^We guarantee the safe arrival of all goods sent by Express or Mail to points within 

 the United States. If a package sent by Express or Mail is injured or lost we will replace it as soon as informed 

 of the fact. Goods sent in any other way are solely at purchaser's risk. Frequently it happens that orders never 

 reach us or are without signature. W'hen customers fail to receive their packages in a reasonable time they should 

 inform us and at the same time send a copy of their order and any other information necessary- to trace the goods. 

 Claims for damage must be made on receipt of goods. We do not hold ourselves responsible for failures after delivery 

 of the goods in good condition. 



ERRORS. — We exercise the utmost care in filling orders, striving to do a little more than we offer; yet in the press of 

 business errors sometimes occur, in which event we wish to be promptly notified of the fact, and vAW make such 

 corrections as will be satisfactory. Please keep copies of all j-our orders for comparison. 



REMITTANCES should be made by Post Office Money Order, Drafts on Philadelphia or New York Banks or Express 

 Money Orders. We disclaim all responsibility when remittances are not made as above directed. \A'here it is not 

 possible to obtain these, the letter should be registered. Postage stamps will be found a convenient method of 

 remitting for small amounts and can be used by us to advantage. Coin should not be sent by mail. 



CASH WITH ORDER. — Please send money with the order sufficient to cover the whole bill. We decline sending 

 goods "Collect on Deliver}-," unless remittance be made on account to guarantee acceptance. 



NAME AND ADDRESS. — Please remember to write on each order your Name, Post Office, County and State; aiso 

 give number of Street or P. O. Box as distinctly as possible; also the nearest Express Office; or, if on a Stage 

 Route, send us special directions. 



NON-WARRANTY. — Most of the failures with seeds, plants and bulbs are due to causes entirely beyond our control, 

 such as unfavorable weather or soil conditions, too deep or too shallow planting, etc., which renders it impossible 

 for us to guarantee success, and although we take all possible care to supply only such goods as will, under proper 

 conditions, produce satisfactory results, we still give no warranty as to description, quality or productiveness of 

 any of the seeds, plants or bulbs we send out, and will not be in any way responsible for the crop, and every order 

 for articles named in this catalogue will be executed on these conditions only. It must, however, be plain to ever>-one 

 who gives the matter the slightest thought, that it is to our best interests to send out only such stock as will not only 

 grow but prove true to name and description. 



CORRESPONDENCE. — We aim to give prompt attention to all proper letters of inquiry, etc. V\'e ask, as a favor, 

 that all questions be stated clearly and briefly, and not on order sheets. 



