General Directions to Customers 



Philadelphia, September, 1917. 

 The attention of our customers is respectfully called to the following directions, which will 

 if followed, be an aid to purchasers as well as to ourselves. 



ORDER EARLY. — It will greatly facilitate shipments if orders are sent early. We aim 

 to send off all orders the same or next day after receipt, but during the busy season this is 

 nearly impossible — hence the advisability of ordering early. 



TIME OF SHIPMENT.— The majority of Fall Bulbs are usually ready to ship by the middle 

 of September; a few sorts, which are noted in Catalogue, do not mature until October to 

 December. Unless otherwise instructed, tee will send the early bulbs as soon as 

 ready, and the late-maturing sorts when in good condition to ship. 



FORWARDING. — All Bulbs, Roots and Plants are forwarded by Express, purchaser paying charges, which are now very rea- 

 sonable. For those of our customers who live at a distance from an Express Office, making it more convenient for them to 

 receive their goods by Parcel Post, we will be pleased to forward in this manner such goods as can be sent in this way at 

 the following additional cost to cover postage, which must be added to the value of each order for Bulbs, Roots or Plants: 



To all points east of the Mississippi River jq per cent extra. 



" " " west " " " " 20 " " " 



We deliver postpaid, to any Post Office in the United States, Vegetable and Flower Seeds in packets, ounces and 

 pounds, except where otherwise noted in the Catalogue. Agricultural Seeds, Implements and other heavv and bulky goods 

 can only be sent by Freight or Express at purchaser's expense. Heavy plants, such as Large Palms, Shrubs, and similar 

 large stock cannot be sent by mail. 



We strongly recommend our customers to have all their orders forwarded by Express, as our experience shows that this 

 method is not only quicker and safer, but also cheaper than Parcel Post, except on small packages. 

 CANADIAN SHIPMENTS. — Vegetable and Flower seeds in packets and ounces are sent postpaid. All other goods are 

 sent by Express or Freight, purchaser paying all charges. We can also send to Canada by Parcel Post packages weighing 

 less than 4 pounds, 6 ounces. Customers wishing their orders sent in this way must remit 12 cents per pound for seeds and 

 20 per cent, of the value of orders for Plants, Bulbs and Roots to cover postage. Roses, Shrubs, Hardy Vines and Small 

 Fruits cannot be sent by mail to Canada, These can only be sent by Express to permit of their being fumigated by the 

 Canadian authorities. 



LOCAL DELIVERY. — We deliver goods free in Philadelphia. We also deliver free of charge by Package System (Baggage 

 Master) to all points where this system is in operation, such goods as will be received by them, and weighing not in excess of 

 50 pounds when packed. 

 PACKING. — No charge is made for boxes or packing, nor for Delivery to Freight Depots or Express Offices in Philadelphia. 

 SAFE ARRIVAL OF PACKAGES. — We guarantee the safe arrival of all goods sent by Express or Mail to points in the 

 United States. If a package sent by Express or jNlail is injured or lost we will replace it as soon as informed of the fact. 

 Goods sent in any other way are solely at purchaser's risk. Frequently it happens that orders never reach us or are without 

 signature. When customers fail to receive their packages in a reasonable time they should inform us, and at the same time 

 send a copy of their order and any other information necessary to trace the goods. Claims for damage must be made on 

 receipt of goods. We do not hold ourselves responsible for failures after delivery of the goods in good condition. 



ERRORS. — We exercise the utmost care in filling orders, striving to do a little more than we offer; yet in the press of business 

 errors sometimes occur, in which event we wish to be promptly notified of the fact, and will make such corrections as will be 

 satisfactory. Please keep copies of all your orders for comparison. 



REMITTANCES should be made by Post-office Money Order, Drafts on Philadelphia or New York Banks, or Express Money 

 Orders. We disclaim all responsibility when remittances are not made as above directed. Where it is not possible to obtain 

 these, the letter should be registered. Postage stamps will be found a convenient method of remitting for small amounts, 

 and can be used by us to advantage. Coin should not be sent by mail. 



CASH WITH ORDER. — Please send money with the order sufficient to cover the whole bill. We decline sending goods 

 "Collect on Delivery" unless remittance be made on account to guarantee acceptance. 



NAME AND ADDRESS.— Please remember to write your NAME, POST-OFFICE, COUNTY and STATE; also 

 give number of street or P. O. Box as distinctly as possible on each order; also the NEAREST EXPRESS OFFICE, 

 or, if on a stage route, send us special directions, giving us the name of the Express Company delivering goods. 



CORRESPONDENCE. — We try to give prompt attention to all proper letters of inquiry, etc. We ask, as a favor, that all 

 questions be stated clearly and briefly, and not on order sheets. 



NON- WARRANTY. — Most of the failures with seeds, plants and bulbs are due to causes entirely beyond our control, such as un- 

 favorable weather or soil conditions, too deep or too shallow planting, etc., which renders it impossible for us to guarantee 

 success, and although we take all possible care to supply only such stock as will, under proper conditions, produce satisfactory 

 results, we still give no warranty as to description, quality or productiveness of any of the seeds, plants or bulbs we send out, 

 and will not be in any way responsible for the crop, and every order for articles named in this Catalogue will be executed on 

 these conditions only. It must, however, be plain to every one who gives the matter the slightest thought that it is to our best 

 interests to send out only such stock as will not only grow, but prove true to name and description. 



