General Directions to Customers 



Philadelphia, September, 1921 



The attention of our customers is respectfully called to the following directions, 

 which will, if followed, be an aid to purchasers as well as ourselves 



ORDER EARLY. — We aim to execute all orders as soon as received, but during the rush season in October 

 and early November delays are unavoidable, which, however, can 'be largely overcome by our patrons 

 anticipating their wants and ordering and taking delivery of their requirements earli'. 



TIME OF SHIPMENT.— We confidently expect this season to be able to ship the majority of Fall Bulbs 

 before the close of September; a few sorts do not mature until October or later. Unless otherwise 

 instructed, we will send the early bulbs as soon as ready, and the late-maturing sorts when in good 

 ccndit.on to ship. 



FORWARDING. — All Plants, Roots and Bulbs are forwarded by Express, purchaser paying charges. For 

 those of our customers who prefer to receive their goods by Parcel Post, we will be pleased to forward 

 in this manner such Plants, Roots and Bulbs as can be sent in this way at the following additional cost, 

 which must be added to the value of each order for Plants, Roots or Bulbs: 



To all points east of the Mississippi River, lo per cent extra. 



To all points west of the Mississippi River, 20 per cent extra. 



We deliver, postpaid to any Post Office in the United States, Vegetable and Flower Seeds in 

 packets, ounces and pounds, except where otherwise noted in the Catalogue. Agricultural Seeds, Im- 

 plements, Fertilizers and other heavy and bulky goods are sent by Express or Freight at purchaser's 

 expense. 



CANADIAN SHIPMENTS. — Vegetable and Flower seeds in packets and ounces are sent postpaid. All 

 other goods are sent by Express or Freight, purchaser paying all charges. We can also send to Canada 

 by Parcel Post packages weighing under 4 pounds, 6 ounces. Customers wishing their orders sent in 

 this way must remit 12 cents per pound for seeds and 20 per cent of the value of orders for Plants, Bulbs 

 and Roots to cover postage and special packing. Roses, Shrubs, Hardy Vines and Small Fruits cannot 

 be sent by mail to Canada. These can only be sent by Express to permit of their being fumigated by 

 the Can.adian authorities. 



LOCAL DELIVERY. — AVe deliver goods free in Philadelphia. We can also forward by Package System 

 (Baggage Master) to points where this system is in operation, such goods as will be received by them 

 at the following charges: Packages weighing when packed for shipment not over 10 pounds, 12 cts.; 

 not over 25 pounds, 18 cts.; not over 40 pounds, 24 cts.; not over 55 pounds, 30 cts. 



PACKING. — No charge is made for boxes or packing on Express or Freight shipments, nor for delivery to 

 Freight Depots or Express Offices in Philadelphia; the extra cost of packing Parcel Post shipments is 

 included in the 10 and 20 per cent charge noted above. 



SAFE ARRIVAL OF PACKAGES.— We guarantee the safe arrival of all goods sent by Express or Mail to 

 points within the United States. If a package sent by Express or Mail is injured or lost we will replace 

 it as soon as informed of the fact. Goods sent in any other way are solely at purchaser's risk. Fre- 

 quently it happens that orders never reach us or are without signature. When customers fail to receive 

 their packages in a reasonable time they should inform us and at the same time send a copjr of their or- 

 der and any other information necessary to trace the goods. Claims for damage must be made on receipt 

 of goods. W^e do not hold ourselves responsible for failures after delivery of the goods in ,i;ood condition. 



ERRORS. — We exercise the utmost care in filling orders, striving to do a little more than we offer; 3'et 

 in the press of business errors sometimes occur, in which event we wish to be promptly notified of the 

 fact, and will make such corrections as will be satisfactory. Please keep copies of all your orders for 

 comparison. 



REMITTANCES should be made by Post Office ^loney Order, Drafts on Philadelphia or New York Banks 

 or Express IMonej^ Orders. We disclaim all responsibility when remittances are not made as above di- 

 rected. Where it is not possible to obtain these, the letter should be registered. Postage stamps will be 

 found a convenient method of remitting for small amounts and can be used by us to advantage. Coin 

 should not be sent by mail. 



CASH WITH ORDER. — Please send money with the order sufficient to cover the whole bill. We decline 

 sending goods "Collect on Delivery," unless remittance be made on accbunt to guarantee acceptance. 



NAME AND ADDRESS. — Please remember to write on each order j^our Name, Post Office, County and 

 State; also give number of Street or P. O. Box as distinctly as possible; also the nearest Express Office; 

 or, if on a Stage Route, send us special directions, giving us the name of the Express Company deliver- 

 ing goods. 



NON- WARRANTY. — Most of the failures with seeds, plants and bulbs are due to causes entireh^ beyond our 

 control, such as unfavorable weather or soil conditions, too deep or too shallow planting, etc., which 

 renders it impossible for us to guarantee success, and although we take all possible care to supphr only 

 such goods as will, under proper conditions, produce satisfactory results, we still give no warranty as to 

 description, quality or productiveness of any of the seeds, plants or bulbs we send out, and will not be in 

 any way responsible for the crop, and every order for articles named in this catalogue will be executed 

 on these conditions only. It must, however, be plain to everyone who gives the matter the slightest 

 thought, that it is to our best interests to send out only such stock as will not only grow but prove true 

 to name and description. 



CORRESPONDENCE. — We tr^^ to give prompt attention to all proper letters of inquir}^^ etc. AVe ask, as a 

 favor, that all questions be stated clearly and briefly, and not on order sheets. 



