General Directions to Customers 



Philadelphia. January, 1909. 



The attention of our customers is respectfully called to the following 



directions, which will, if followed, be an aid to 



purchasers as well as ourselves 



ORDER EARLY. — It will greatly facilitate shipments if orders are sent in early. 

 We aim to send off all crcers the same or next day after receipt, but during the 

 rush season this is impossible — hence the advisability of ordering early. 

 FORWARDING. — We deliver, postage paid, to any post office in the United States, 

 Vegetable and F'ower Seeds in packets, ounces and pounds, at catalogue prices, 

 except where otherwise noted ; but it will be much cheaper to the purchaser if 

 goods are ordered to be sent by Express or Freight at their expense, when desired 

 in any quantity. Agricultural Seeds, Implements and other bulky and heavy goods 

 can only be sent by freight or express at purchasers' expense. Regarding ship- 

 ments of Plants please see page 115. 



Seeds, Plants and Bulbs are now taken by Express Companies at a reduction 

 of twenty per cent, from the regular rates for merchandise. 

 CANADA POSTAGE. — Vegetable and Flower Seeds in packets and ounces mailed free. On everything else remit 



for postage 1 cent per ounce. 

 LOCAL DELIVERY. — We deliver goods free in Philadelphia, Germantown, and Chestnut Hill. We also deliver 

 free of charge by Package System (Baggage Master) to all points where this system is in operation, such goods 

 as will be received by them. 

 PLANT ORDERS should be separated from the Seed orders ; the departments are separate, but shipments of seeds 

 and plants are made in one parcel, to avoid additional express charges. See note regarding shipments of plants 

 on page 115. 

 PACKING.— No charge is made for Doxes or packing, nor for deliver)' to Freight Depots or Express Offices in 



Philadelphia. 

 REMITTANCES should be made by Post Office Money Order, Drafts on Philadelphia or New York Banks or 

 Express Money Orders. We disclaim all responsibility when remittances are not made as above directed. 

 Where it is not possible to obtain these, the letter should be registered. Postage Stamps will be found a 

 convenient method of remitting for small amounts, and can be used by us to advantage. Coin should not be 

 sent by mail. 

 CASH WITH ORDER. — Please send money with tne order sufficient to cover the whole bill. We decline sending 



goods "Collect on Delivery," unless remittances be made on account f o guarantee acceptance. 

 ERRORS. — We exercise the utmost cart in filling orders, striving to do a ittle more than we offer ; yet in the press 

 of business errors sometimes occur, in which event we wish to be promptly notified of the fact and will make 

 such corrections as will be satisfactory. Please keep copies of all your orders for comparison. 

 SAFE ARRIVAL OF PACKAGES.— We endeavor to secure the safe arrival of packages of Seeds, Bulbs and 

 Plants in good condition in every case. If a package is injured or lost, by Mail or Express, we will replace it as 

 soon as informed of the fact. Frequently it happens that orders never reach us, or are without signature. When 

 customers fail to receive their packages in a reasonable time, they should inform us, and at the same time send a 

 copy of their order and any other information necessary to trace the goods. Complaints must be made on receipt 



of goods. 



NAME AND ADDRESS. — Please remember to write your Name, Post Office, County and State ; also give number 

 of street or P. O. Box, as distinctly as possible ; also the nearest Express Office; or if on a Stage route send us 

 special directions, giving us the name of the Express Company delivering goods. 



CATALOGUES. — We send our customers three catalogues annually, viz: Garden Book in January, Mid-summer 

 Catalogue in June, and Autumn Catalogue in September. Customers having more than one address will oblige 

 by stating to which address they wish the Catalogues mailed: 



NON- WARRANTY. — Most of the failures with seeds, plants and bulbs are due to causes entirely beyond our control, 

 such as unfavorable weather or soil conditions, too deep or t >o shallow planting, etc.', which renders it impossible 

 for us to guarantee success, and although we take .'.II possible care to supply op.ty such goods us will, under proper 

 conditions, produce satisfactory results, we still give no warrant)- as to description. Quality or productiveness of 

 any of the seeds, plants or bulbs we send out, and will not be in my way resp< risible for tne crop, and every order 

 for articles named in this catalogue will be executed on these conditions only. It must, however, be. plain to 

 everyone who gives the matter the slightest thought, thai 1 is <x .m > send out only such stock as 



will not only grow but prove true to name and description. 



CORRESPONDENCE. — We try to give prompt attention to all proper letters of inquiry, etc We ask, as a favor, 

 that all questions lie stated clearly and briefly, and not on order sheets ; also that as few inquiries as possible be 

 sent in during April and May, at which time we are overtaxed with the business which is necessarily crowded into 

 these two months. 



