Qeneral ‘Directions to Customers 
The attention of our customers is respectfully called to the following 
directions, which will, if followed, be an aid to 
purchasers as well as ourselves: 
OKDER EARLY. We aim to execute all orders as soon as received, but dur¬ 
ing the rush season from March to May and again from July to September, 
slight delays are unavoidable, which, however, can be largely overcome by our 
patrons anticipating their wants and ordering and taking delivery of their 
requirements early. 
CANADIAN SHIPMENTS. Flower seeds are sent postpaid. Plants are sent 
by express, purchaser paying all charges. Patrons who wish to purchase plants 
or bulbs must secure a permit from the Department of Agriculture, Ottawa. 
SAFE ARRIVAL OF PACKAGES. We guarantee the safe arrival of all goods 
sent by express or mail to points within the United States. If a package sent 
by express or mail is injured or lost, we will replace it as soon as informed of 
the fact. Goods sent in any other way are solely at purchaser’s risk. Frequently 
it happens that orders never reach us or are without signature. When customers 
fail to receive their packages in a reasonable time they should inform us, and 
at the same time send a copy of their order and any other information necessary 
to trace the goods. Claims for damage must be made on receipt of goods. We do 
not hold ourselves responsible for failure after delivery of the goods in good 
condition. 
ERRORS. We exercise the utmost care in filling orders, striving to do a little 
more than we offer; yet in the press of business, errors sometimes occur, in which 
event we wish to be promptly notified of the fact, and will make such corrections 
as will be satisfactory. Please keep copies of all your orders for comparison. 
REMITTANCES should be made by Post Office Money Order, Checks, Drafts 
or Express Money Orders. We disclaim all responsibility when remittances are 
not made as above directed. Where it is not possible to obtain these, the letters 
should be registered. Coin should not be sent by mail. 
CASH WITH ORDER. Please send money with the order sufficient to cover 
the whole bill. We decline sending goods “Collect on Delivery” unless remittance 
be made on account to guarantee acceptance. 
NAME AND ADDRESS. Please remember to write on each order your name, 
post office, county and state; also give number of street or P. 0. box as distinctly 
as possible; also the nearest express office, or, if on a stage route, send us 
special directions. 
CATALOGS. We send our customers two catalogs annually, viz: Garden 
Book in January, Iris and Mid-Summer Catalog combined about July 1. Cus¬ 
tomers having more than one address will oblige by stating to which address 
they wish the catalogs mailed. 
NON-WARRANTY. Most of the failures with seeds, plants and bulbs are due 
to causes entirely beyond our control, such as unfavorable weather or soil condi¬ 
tions, too deep or too shallow planting, etc., which renders it impossible for us 
to guarantee success, and although we take all possible care to supply only such 
goods as will, under proper conditions, produce satisfactory results, we still give 
no warranty as to description, quality or productiveness of any of the seeds, 
plants or bulbs we send out, and will not be in any way responsible for the crop, 
and every order for articles named in this catalog will be executed on these 
conditions only. It must, however, be plain to everyone who gives the matter 
the slightest thought that it is to our best interests to send out only such stock 
as will not only grow, but prove true to name and description. 
We are NOT open for business on Sundays 
Visitors who want to see the flowers always welcome! 
