American Agriculturist, April 19, 1924 
Service Bureau 
A Review of Recent Cases We Have Handled 
tMGLRES talk! When we tell you 
r that during March the Service 
Bureau collected for American Agricul¬ 
turist subscribers $863.31, we think 
you will agree to our claim that the Service 
Bureau serves! 
The claims ranged from small amounts, 
like $2.40, to the largest one of $241.68. 
They covered everything from egg ship¬ 
ments to expensive farm machinery. And, 
in every case, a completely satisfied 
subscriber wrote his thanks for our efforts 
in making a satisfactory adjustment, 
[n several cases, we were told that we 
had helped the subscriber before, some¬ 
times on three or four occasions. “I am 
glad I can afford to have a paper of this 
kind coming every week to my home,” 
says Mr. L„ to whom we sent a refund 
check. Thank you, Mr. L! We hope 
the American Agriculturist will con¬ 
tinue to count you among its satisfied 
subscribers for many years to come. 
moneys sent to an advertiser in your 
paper. I am pleased at receiving this 
remittance from you and consider your 
method of dealing as honest and upright. 
If other publishers would adopt the same 
system, it would be difficult for dishonest 
advertisers to obtain space in any med¬ 
ium, and the reading public would be 
saved from material loss. With this 
policy on your part, one feels entirely 
safe in answering the advertising con¬ 
tained in the American Agriculturist ” 
The Moral: Always say in answering 
an advertisement seen in our columns, 
“I saw your advertisement in the Amer¬ 
ican Agriculturist.” You will have 
prompt service as a result, and if for any 
reason the advertiser fails you, we will 
not. Remember, you must mention the 
American Agriculturist in order to 
benefit by our guarantee. 
Deal With Reliable Seed Houses 
T AM a subscriber to American Agriculturist and 
i would like the opportunity of letting readers of the 
paper know of my experience with the Rundle-Murphy 
seed Co. of Westport, Connecticut. Right here let me say 
that I did NOT see their ad in American Agriculturist 
| —I am glad you do not accept advertising from such 
houses. Back in February—the 11th to be exact, I ordered 
some of their famous (?) tomato seed and some bean seed. 
I am an extensive grower of tomatoes for the New York 
market. It is a mighty good thing that I did not depend 
wholly upon them. I got my regular supply from my 
old dealer. I wanted to try the R. M. stock to see what 
it is like. Had I depended on them I would be in serious 
straits for I have not received my seed yet and two months 
have elapsed. I never even received an acknowledgment 
of my order. However, get this, my certified check was 
endorsed by the R. M. people and I had the cancelled 
check back in 3 DAYS. Quick work. They want the 
money—but the farmer can yell his head off for his seed. 
1 have written several letters but I get no satisfaction. 
I did get the bean seed and 1 can say that it looks very 
poor, G. E. F., New Yorlc. 
O UR subscriber is right — we do not 
take advertising of this sort and 
what we do take we stand back of with 
our guarantee. Our duty is to serve our 
readers. We refuse thousands of dollars 
worth of advertising in a year to protect 
our readers. Although, in this case, we 
lid not carry the ad of the Rundle- 
Murphy people, nevertheless, we en- 
Jeavored to help Mr. F. by writing the 
feed people. We wrote them on March 
17 but to this day we have not even 
received the courtesy of an acknowledg¬ 
ment of our letter. We call particular 
attention to Mr. F.’s experience. His 
order was not acknowledged but his 
certified check was immediately cashed 
and in only 3 DAYS it was back in his 
(Mr. F.’s) own bank, cancelled. Quick 
work, but not the kind that fills orders 
with satisfaction to the customer. We 
hope Mr. F.’s warning will do some 
good. It is a lesson to deal with good old 
reliable seed houses. 
Beware of This Firm 
T) ECENTLY we have received a num- 
1 V ber of complaints against the New 
Jersey Produce Company of Newark, N. 
J., and after writing the proprietor, Mr. 
Cohen, several times without receiving a 
reply to our letters, we sent a special 
representative to call on this firm and 
found just what we had been afraid was 
the case; namely, that Mr. Cohen is a 
totally inexperienced man without any 
financial resources, who has invited 
shipments, but seems to be unable to 
pay for them. He has no office so far as 
we can see and no way of disposing of the 
produce he asks to have sent him. 
This is just another instance of the 
necessity of shipping only to licensed and 
bonded commission merchants. The 
farmers are often deceived by glittering 
promises of more money, but it pays much 
better to take the market rate, even 
though it may seem discouragingly low, 
and to deal with accredited houses. 
We Back Our Guarantee 
TT is a very rare thing when an Amer- 
1 ican Agriculturist subscriber loses 
money through an advertisement seen in 
the magazine. We investigate every 
prospective advertiser so carefully that 
there is almost no chance of anything 
going wrpng. Further, to protect our 
subscribers, however, we print a money- 
back guarantee. 
And when the rare occurrence happens, 
H ’ e make good on this guarantee. Last 
summer a nursery-stock advertiser filled 
all the orders sent in response to his 
American Agriculturist advertisement 
but one. On that one he failed to make 
shipment. He suddenly disappeared 
from his place of business, leaving no 
address. 
_ The only complaint we had against 
, him came from this subscriber, so we tried 
m get in touch with someone responsible 
aud to enforce an adjustment. After 
s uch an attempt had been made without 
result, we wrote the subscriber that we 
would keep the word of our guarantee 
and we enclosed a check for $96. His 
response follows: 
This will acknowledge receipt of your 
check for $96.00 which is sent me to 
reimburse me from loss on account of 
Warned In Time 
1-T OW an American Agriculturist 
subscriber was saved from loss by 
following the advice he found in our col¬ 
umns is told in this letter from a Penn¬ 
sylvania subscriber. Notice the state¬ 
ment made by the disgruntled agent! 
Needless to say, we didn’t get any $50 for 
warning our readers against the Farmers’ 
Standard Carbide Company, but a letter 
like this is better than money. 
“I have taken your paper for the past 
twenty years or more. Would not like to 
get along without it. I have been reading 
the investigation you have been making 
into the Farmers’ Standard Carbide 
Company. A few years ago an agent 
came to my place to sell me shares in it, 
but about two weeks before I had seen the 
notice in the American Agriculturist 
warning people not to invest. As I would 
not buy, the agent asked why I would not 
take my shares and I showed him your 
paper. He said you probably got $50 for 
publishing the notice! If it had not been 
for having the American Agriculturist 
I would have got stung the same as a num¬ 
ber of my acquaintances did.”—A. L. E 
Pa. 
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An Expressage Refund 
“\/’OUR letter surely did the trick.” 
* A subscriber in Maryland ordered a 
set of dishes. When they came lie had 
to pay $2.95 expressage on them. He 
wrote for a refund and was told to send 
the firm the bill. 
But after he had done this, the matter 
seemed to lapse. He heard nothing from 
the company. So he asked the Service 
Bureau to take a hand with the result 
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“We wish all good luck to the good old 
American Agriculturist,” wrote this 
subscriber. “It is a paper we would not 
do without.” 
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