4 
PERSONAL ASSISTANCE 
The Keynote of Marshalls Service 
Marshalls serve through direct representatives 
who call personally on customers and assist,with 
their training and experience, in the planning 
and selection of planting materials. Only in 
this way can each customer’s wants or needs be 
given the individual attention that insures sat¬ 
isfaction. 
These representatives are all selected,trained 
and courteous men who thoroughly know the varie¬ 
ties best suited for various planting effects in 
each locality. They can suggest what and where 
and how to plant,answer questions and give indi¬ 
vidual instruction on the care of trees and 
plants. 
They call back each year and are anxious to inspect trees and plants and of¬ 
fer suggestions on new problems confronting home owners. In addition to the in¬ 
formation these men gain by their constant viewing of plantings in their terri¬ 
tories, special training courses for them are conducted at the nurseries. They 
are instructed on characteristics, habits and hardiness of trees and plants, and 
are given instruction on how to assist our customers with cultural problems. 
They are urged and commanded to give every assistance possible to Marshalls' cus¬ 
tomers . 
HOW STOCK is HANDLED and SHIPPED 
Marshalls equipment for handling nursery stock is the best available. The 
packing building at Arlington, with 25,000 square feet of floor space, was built 
especially to provide ideal conditions and facilities for handling, packing and 
shipping of nursery stock. Temperature and humidity are controlled at will. 
This is very important. Trees and plants cannot be handled through a barn-like 
building without injury. The best stock is valueless if weakened in handling. 
Every tree and plant we ship is packed in such a way that it can stand, for 
two weeks or more,almost any conditions encountered on railroads or truck lines. 
Every shipment is guaranteed to reach the customer in perfect condition for 
planting. 
WHEN WE ADVISE SHIPPING 
We recommend spring shipment only,for plauitings in the West and Northwest, 
owing to the frequency of dry, cold winters which can be disastrous to fall 
plantings. 
EARLY ORDERING URGED 
Every season we run short of some items, so it is better to get orders in 
early, than to risk the disappointment of not getting what customers desire. 
Stock is reserved as orders are received, auid meiny important items are tagged 
with customers’ names. Representatives, - please emphasize this important point 
to customers. 
SERVICE AFTER SALE is MADE 
Our interest does not cease when a customer has made a purchase. 
We Insure satisfaction with our products by giving explicit instruc¬ 
tions in our "How to Plant” booklet which is mailed to every customer; 
and have available on request,”How to Care for Trees and Shrubs”, "How 
to Care for Your Roses”, "Spraying Guide” and other leaflets . 
We are also pleased to write special letters on horticultural 
problems at any time we can be of service. 
